Customer Service Gateline Operator

Adecco; Lower Blandford St Mary; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Weekly pay

ID badge travel and free travel

Flexible shifts

Training provided

Job summary

Adecco is seeking a Gateline Assistant to support passengers with a flexible work pattern and set shifts via our scheduling app. You'll gain weekly pay, holiday pay, and paid breaks, with a blended mix of online training modules and classroom workshops.

Full training will be provided. You will operate gates, deliver excellent customer service, ensure safety, and may assist with bus replacement, crowd control and ticket checks.

Qualifications

• Operate gates to ensure safety of all passers
• Deliver excellent customer service by answering inquiries quickly
• Report incidents and ensure station safety
• Undertake ticket checks and relay irregularities

Responsibilities

• Operate the gates ensuring the safety of all who pass through them.
• Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.
• Report any incidents and undertake measures to ensure the safety of the station.
• Undertake ticket checks and pass any irregularities to Revenue Protection.

Job description

Gateline Assistant

Would you like a Flexible work pattern to suit your needs, would you like to be able to choose your own shifts through setting your work availability on our scheduling tool. This is all managed through an app downloaded to your smart phone. We offer weekly pay and benefits such as holiday and paid breaks. We offer a blended approach of virtual online training modules and classroom-based scenario workshops. Full training will be provided.

Our Customer Service Assistants will provide a First-class service to our passengers whilst always ensuring their safety.

They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.

You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers.

You may be required at times to undertake roles such as bus replacement, crowd control and ticket checking.

You will receive an ID Badge, that will enable you to travel on-board the clients' lines free of charge, to and from shift. Your ID Badge and free travel ensures that you can travel around the network and work at multiple stations within the Region, this has a positive aspect as it will open you up to more shift opportunities

Hours: Varied and flexible Monday - Sunday 6am is the earliest start and midnight is the latest finish, outside of Waterloo which has different operating hours.

Duration: ASAP - On-going contract

You must be available to start shift in either Bourneouth or Salisbury for 6am

Responsibilities

• Effectively operate the gates ensuring the safety of all who pass through them.
• Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.
• Report any incidents and undertake measures to ensure the safety of the station.
• Undertake ticket checks and pass any irregularities to Revenue Protection.
• Wear uniform and I.D badge when working on shift and travelling to and from that shift

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.