Railway Platform Assistant: Elite Customer Service

Govia Thameslink Railway; Greater London, Redhill; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Free travel on our network

Privilege rate Oyster card

Up to 75% off travel on other TOCs

Final salary pension

Job summary

Govia Thameslink Railway is seeking a Platform Assistant for Purley & Redhill. The role supports 24-hour operation with early, late and night shifts, averaging 35 hours per week plus Sundays.

You will be on the frontline delivering customer service, ensuring a safe and welcoming station environment, and assisting with train operations and information delivery. The position requires living locally to reach shifts and a commitment to weekends/bank holidays.

Qualifications

• Proactive approach to customer service and supporting team.
• Exceptional customer service levels demonstrated consistently.
• Experience in managing customers in challenging environments.
• Clear communication skills demonstrated in application/assessments.
• Must live in the local area to access shifts.
• Ability to make customer-focused decisions and follow instructions.

Responsibilities

• Provide high-quality advice, information and service to customers.
• Maintain a safe, attractive station environment.
• Support safe running of trains and station operations by following procedures.
• Promote relevant marketing literature and information.

Skills

Proactive customer approach

Exceptional customer service

Managing customers

Effective communicator

Live in local area

Decision making

Job description

Govia Thameslink Railway is seeking a Platform Assistant for Purley & Redhill. The role supports 24-hour operation with early, late and night shifts, averaging 35 hours per week plus Sundays.

You will be on the frontline delivering customer service, ensuring a safe and welcoming station environment, and assisting with train operations and information delivery. The position requires living locally to reach shifts and a commitment to weekends/bank holidays.