Rail Platform Assistant — Customer Champion

Govia Thameslink Railway; Greater London; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Free travel on our network

Privilege rate Oyster Card

Up to 75% off travel on other TOCs

Final salary pension

Job summary

Govia Thameslink Railway is hiring a Customer Service Assistant – Platform at Clapham Junction. The role focuses on delivering excellent customer service, maintaining a safe station environment, and supporting the smooth operation of trains on a 24-hour roster.

Located in Clapham Junction, the position is full-time, averaging 35 hours per week with rostered Sundays. The salary ranges from £25,300 rising to £27,400, plus regional allowances and night/sunday enhancements.

Qualifications

• A proactive customer approach and passion to support the team
• Exceptional customer service every time
• Experience in managing customers effectively in difficult environments
• Strong communicator able to demonstrate skills in application and assessments
• Local area resident with transport to arrive for first shift and stay until last shift

Responsibilities

• Provide the highest standard of advice, information and service to customers
• Deliver a safe, attractive retail station environment
• Participate in safe running of trains and station by following procedures
• Promote relevant marketing literature and useful information

Job description

Govia Thameslink Railway is hiring a Customer Service Assistant – Platform at Clapham Junction. The role focuses on delivering excellent customer service, maintaining a safe station environment, and supporting the smooth operation of trains on a 24-hour roster.

Located in Clapham Junction, the position is full-time, averaging 35 hours per week with rostered Sundays. The salary ranges from £25,300 rising to £27,400, plus regional allowances and night/sunday enhancements.