Platform Assistant: Customer Service with Free Travel

Govia Thameslink Railway; Epsom; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Free travel on network

Privilege Oyster card

Discounts on other TOCs

Final salary pension

Job summary

Govia Thameslink Railway in Epsom invites applications for a Platform Assistant to deliver excellent customer service at our station. You will be the first and last point of contact for passengers, supporting safe operations and a welcoming retail environment.

This full-time role requires 35 hours per week plus rostered Sundays. You must live in the local area with reliable transport. In return, enjoy industry benefits, travel privileges and a final salary pension.

Qualifications

• Proactive approach to customers and team support.
• Exceptional customer service at all times; role model for others.
• Experience managing customers in challenging environments.
• Clear communication demonstrated in application and assessments.
• Must live in the local area with reliable transport to arrive for shifts.
• Ability to make customer-focused decisions and follow instructions.

Responsibilities

• Provide the highest standard of advice, information and service to customers.
• Deliver a safe, attractive retail station environment.
• Support safe running of trains and a safe station by following procedures.
• Promote marketing literature and useful information.

Skills

Proactive approach

Customer service

Customer management

Communication

Local resident

Decisive decision making

Job description

Govia Thameslink Railway in Epsom invites applications for a Platform Assistant to deliver excellent customer service at our station. You will be the first and last point of contact for passengers, supporting safe operations and a welcoming retail environment.

This full-time role requires 35 hours per week plus rostered Sundays. You must live in the local area with reliable transport. In return, enjoy industry benefits, travel privileges and a final salary pension.