Rail Recruitment Operations Manager

Randstad Cpe London; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment firm is seeking an Operations Director based in Birmingham. This role involves overseeing recruitment services for rail projects, leading sales efforts, and ensuring compliance with RISQS standards. The ideal candidate will have strong operational leadership experience within rail or infrastructure recruitment, and a proven ability to mentor teams. Candidates should also have a commercial acumen to support contract growth and operational KPIs. This position is pivotal for enhancing service delivery and client satisfaction.

Qualifications

• Strong operational leadership experience within rail or infrastructure recruitment.
• Working knowledge of RISQS and its associated protocols.
• Proven ability to drive sales performance and manage delivery teams.

Responsibilities

• Lead and structure the sales pipeline process to support revenue growth.
• Manage fulfilment of recruitment projects across rail infrastructure.
• Act as the accountable operational lead for all RISQS safety and compliance measures.
• Mentor and develop operational teams to promote professional growth.

Skills

Operational leadership

Sales performance management

Client relationship management

Process improvement

Team mentoring and development

Job description

Operations Director

Purpose of the Role

The Operations Director is responsible for ensuring the efficient delivery of recruitment services across rail projects. This includes strategic oversight of the sales pipeline, operational delivery, RISQS-aligned safety and compliance protocols, and team leadership. The role supports business scalability while maintaining high standards of accountability and client satisfaction.

Core Responsibilities

Sales Pipeline & Client Strategy

Lead and structure the sales pipeline process to support revenue growth and client acquisition

Collaborate with leadership to forecast demand and align operational resources accordingly

Strengthen relationships with existing clients while supporting outreach into new accounts

Contribute to commercial planning and contract performance oversight

Operational Delivery

Manage fulfilment of recruitment projects across rail infrastructure with focus on efficiency, margin, and delivery quality

Maintain consistent delivery standards through performance monitoring and operational review sessions

Identify and implement process improvements that enhance service delivery and scalability

Safety & Compliance (RISQS-Focused)

Act as the accountable operational lead for all RISQS safety and compliance measures

Maintain adherence to rail industry legislation, including fatigue management, drug and alcohol policies, and site safety protocols

Ensure that internal teams and supply chain partners operate within full compliance of RISQS accreditation standards

Lead internal audits and readiness activities related to RISQS reviews

Team Leadership & Development

Mentor and develop operational teams to promote professional growth and service ownership

Lead weekly operational check-ins and contribute to strategic direction-setting alongside senior leadership

Ensure onboarding, training, and role documentation are consistent with compliance and company standards

Experience & Competencies Required

Strong operational leadership experience within rail or infrastructure recruitment

Working knowledge of RISQS and its associated protocols

Proven ability to drive sales performance and manage delivery teams across multiple projects

Commercial acumen and experience supporting contract growth and operational KPIs

Required Qualifications

• None