Radiology IT Technician

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Radiology IT Technician responsible for supporting clinical IT systems. The role includes troubleshooting IT issues, providing customer service, and ensuring data accuracy. Candidates should have relevant IT qualifications and experience in a clinical environment. The position may involve on-call support to ensure 24/7 availability of critical applications related to patient care.

Benefits

Support for flexible working

Professional development opportunities

Commitment to equality and diversity

Qualifications

• Experience in providing IT support in a clinical environment.
• Ability to manage support calls effectively.
• Strong understanding of customer service principles.

Responsibilities

• Provide second line support for clinical IT systems.
• Document support calls and maintain accurate data entry.
• Participate in on-call support for clinical applications.

Skills

Knowledge of clinical IT systems

Customer service skills

Troubleshooting skills

Communication skills

Education

Relevant IT qualification

Tools

Clinical IT systems

Job description

Our Values

To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose., We are recruiting for a Radiology IT Technician who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Role Overview

The Radiology IT Technician will perform and demonstrate knowledge / expertise in the routine support and administration of the Radiology Clinical IT Systems. This includes using clinical IT computer systems to update/validate patient data and co-ordinate patient images.

The successful candidate will be responsible for the provision of professional, effective and customer focused support to East and North Herts NHS Trust computer users. To adhere to strict protocols and procedures in supporting staff and ensure that correct escalation channels are followed.

To be able to communicate with users who may be experiencing difficulties with a range of IT problems and may be stressed or aggressive, assessing the situation and gather information to resolve problems in a timely effective manner whilst reassuring the end user.

This is an important role as some of the Radiology clinical applications run 24 hours a day, 7 days a week, and as such the post holder will be required to participate in the Clinical IT team on-call, out of hours support.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

The Radiology IT Technician will provide 2nd line support using advance skills and complex knowledge of all clinical IT systems using available tools and technologies to diagnose, troubleshoot and resolve problems.

To accurately document all support calls and emails, gathering as much information as quickly as possible to correctly diagnose faults. Taking ownership for 2nd line issues and managing the resolution ensuring that service level agreements are met.

The post holder will provide advice, assurance, training, and support to users in both standard desktop software and clinical systems.

Ensure that data entry is accurate to provide basic stat reports for end users.

To follow escalation channels ensuring that the correct route to resolve the call is followed. If calls are passed to third party resolver groups, the post holder is required to monitor the call with the third party and ensure its correct and timely resolution.

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email protected]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you're aged between 16 and 30 years-old, you can get FREE employability support from The King's Trust. The King's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&[email protected] for support.

Hospitals we run

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.