RA136 | Field Service Engineer

Jungheinrich Internal; Redditch; On-site; GBP 28,000 - 38,000; Full time

Job summary

Jungheinrich is seeking a Field Service Engineer to service and maintain materials handling equipment in Redditch. The role focuses on mechanical and electrical maintenance, repair work, and delivering high levels of customer satisfaction.

You will manage parts stock, complete accurate service reports, and strive to meet contractual obligations while identifying sales leads for Jungheinrich products. A clean driving licence and customer-facing experience are essential.

Qualifications

• Mech and electrical biased engineers from maintenance/service backgrounds.
• Clean driving licence and good level of education.
• Experience in customer-facing environments and be able to work unsupervised; supervisory experience desirable.

Responsibilities

• Preventative maintenance of materials handling equipment and ancillary equipment
• Repair of materials handling equipment and ancillary equipment
• Accurately complete service reports and timesheets
• Manage and control parts stock
• Build customer relationships through good communication, ensuring contractual obligations are met
• Coordinate with the after sales office to provide accurate repair times and ETA
• Identify chargeable follow-up work and communicate to customers
• Ensure health and safety procedures are followed
• Identify sales leads for Jungheinrich equipment and After Sales products
• Act as a Company Ambassador at all times
• May be required to respond to calls or work outside normal hours

Skills

Time Management

Problem solving

Flexibility

Accountability

Adaptability

Initiative

Business acumen

Customer orientation

Job description

RA136 || Field Service Engineer

Redditch

Reports to: Area Service Manager

Department: Customer Service

Location: Redditch

Role Purpose:

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

40 hours per week.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working