RA113 | Field Service Engineer

Jungheinrich Internal; East Midlands; On-site; GBP 28,000 - 38,000; Full time

Job summary

Jungheinrich Internal is seeking a Field Service Engineer based in Derby to perform preventive maintenance and repairs on materials handling equipment. You will work closely with the Area Service Manager and Customer Service department to meet site performance goals.

The role requires a mechanically and electrically biased background, a clean driving license, and the ability to work unsupervised while maintaining strong customer relationships. Occasional out-of-hours work may be required.

Qualifications

• Mechanical and electrical biased engineers sought for service and maintenance roles.
• Experience in customer-facing environments is desirable.
• A clean driving license is preferred and ability to work unsupervised.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through effective communication, ensuring contractual obligations are met
• Liaise with the after sales office to provide accurate repair times and ETA
• Identify sales leads for Jungheinrich equipment and After Sales products
• Act as a Company Ambassador at all times
• Potential call-outs and out-of-hours work may be required

Skills

Mechanical

Electrical bias

Customer-facing

Driving license

Self-motivated

Job description

RA113 || Field Service Engineer

Derby

Reports to: Area Service Manager

Department: Customer Service

Location: Derby

Role Purpose:

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

40 hours per week.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working