RA107 | Field Service Engineer

Jungheinrich Internal; East Midlands; On-site; GBP 32,000 - 42,000; Full time

Job summary

Jungheinrich is seeking a Field Service Engineer in Derby to perform repair and preventative maintenance on materials handling and related equipment. You will build strong customer relationships and ensure service reports and time sheets are completed accurately.

The role involves liaising with the after sales office to provide repair timelines and ETA, and identifying follow-up chargeable work to be completed promptly. A clean driving licence and customer-facing experience are essential.

Qualifications

• Mechanically and electrically biased engineers from maintenance/service backgrounds.
• Experience in a customer-facing environment.
• Clean driving licence required.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair of materials handling and ancillary equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations.
• Liaise with after sales office to update customers on repair times and ETA.
• Identify chargeable follow up work and communicate to the customer for timely completion.
• Ensure health and safety procedures are followed at all times.
• Identify sales leads for Jungheinrich equipment and After Sales products.
• Act as a Company Ambassador at all times.

Skills

Mechanical bias

Electrical bias

Customer facing

Driving licence

Unsupervised work

Education

Good education level

Job description

RA107 || Field Service Engineer

Derby

Reports to: Area Service Manager

Department: Customer Service

Location: Derby

Role Purpose:

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

40 hours per week.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working