RA118 | Field Service Engineer

Jungheinrich Internal; Telford; On-site; GBP 28,000 - 42,000; Full time

Job summary

Jungheinrich Internal in Telford is seeking a Field Service Engineer to perform preventative maintenance and repairs on materials handling equipment, ensuring uptime and safety. You will report to the Area Service Manager within Customer Service and work 40 hours a week.

The role requires mechanical and electrical bias, experience in maintenance/service backgrounds such as automotive, HGV, forklift or mobile plant, and a clean driving license.

Qualifications

• Mechanically and electrical biased engineers from any maintenance/service background.
• Experience in automotive technicians, HGV, mobile plant, forklift, or ex-forces military vehicle Engineers.
• Clean driving license and customer-facing experience desirable.

Responsibilities

• Preventative maintenance of materials handling and ancillary equipment.
• Repair of materials handling and ancillary equipment.
• Accurately complete service reports and time sheets.
• Manage and control parts stock.
• Build customer relationships through good communication and meet contractual obligations.
• Coordinate with after sales office for repair times and ETA.
• Identify chargeable follow-up work and complete in a timely manner to optimize external revenue.
• Ensure all health and safety procedures are met.
• Identify sales leads for Jungheinrich equipment and After Sales products.
• Act as a Company Ambassador at all times.

Skills

Time Management

Problem solving

Flexibility

Accountability

Adaptability

Initiative

Business acumen

Customer orientation

Decision making

Innovation

Negotiation and influencing

Team working

Education

Good level of education

Clean driving license

Job description

RA118 || Field Service Engineer

Telford

Reports to: Area Service Manager

Department: Customer Service

Location: Telford

Role Purpose:

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

40 hours per week.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working