RA138 | Site Supervisor (With Staff)

Jungheinrich Internal; Milton Keynes; Vor Ort; GBP 32.000 - 45.000; Vollzeit

Zusammenfassung

Jungheinrich is seeking a Site Supervisor (with staff) at John Lewis, Magna Park, Milton Keynes. You will support the Area Service Manager by ensuring site performance, while supervising maintenance and repair of materials handling equipment.

You will manage workloads, mentor engineers, and ensure timely service reports. The role requires strong customer focus, health & safety adherence, and the ability to identify follow-up work for revenue growth.

Qualifikationen

• Mechanical and electrical bias suitable for maintenance/service background.
• Experience supervising staff is desirable.

Aufgaben

• Support Area Service Manager in achieving site performance goals and standards.
• Oversee preventative maintenance and repair of materials handling and ancillary equipment.
• Complete service reports and time sheets accurately and on time.
• Manage and control parts stock on site.
• Build strong customer relationships and meet contractual obligations.
• Supervise service site teams, plan workloads and monitor engineer performance.
• Contribute to customer reviews and drive continuous improvement.
• Coordinate with after-sales to provide accurate repair times and ETA.
• Identify chargeable follow-up work and communicate it to customers.
• Ensure adherence to health and safety procedures.
• Identify sales leads for Jungheinrich equipment and After Sales products.
• Act as Company Ambassador at all times.

Kenntnisse

Mechanical bias

Electrical bias

Staff supervision

Jobbeschreibung

RA138 || Site Supervisor (With Staff)

John Lewis, Magna Park, Milton Keynes

Reports to: Area Service Manager

Department: Customer Service

Location: John Lewis, Magna Park, Milton Keynes

The Role

• Responsible for assisting the Area Service Manager by ensuring that defined site performance goals and standards are being met on their site
• Repair and preventative maintenance of materials handling and ancillary equipment
• Working 4 on / 4 off, rotating Days & Nights, 6am - 6pm and 6pm - 6am

Role Responsibilities

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Supervision of service site teams including workload planning, advising on training needs and monitoring of engineer performance
• Contribute to customer review meetings as agreed by line manager
• Develop and motivate team to maximise potential using site audit tool to drive continuous improvement
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Role Requirements

• We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.
• The ideal candidate will hold a clean driving license and have a good level of education.
• They will also have experience of working in a customer facing environment and be used to working unsupervised.
• Experience of supervising staff is desirable.

Competencies Required

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working