Quality Officer

City and County Healthcare Group Ltd; Tees Valley; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading care provider in the UK is seeking a compassionate Quality Officer in Darlington to enhance care delivery. The role involves planning care worker schedules, assessing individual needs, and supervising staff in the community. Candidates must exhibit patience, pass DBS checks, and show a commitment to vocational training. This position offers full-time hours with additional benefits including enhanced leave, flexible hours, and paid training opportunities.

Benefits

Enhanced occupational maternity and adoption pay

Enhanced occupational paternity pay entitlement

Death in Service Payment

Benefits and Well-being Platform

28 days annual leave

Cycle to work scheme

Refer a friend scheme – earn £300 per referral!

Blue Light Card eligibility

Flexible hours

Local work and paid mileage

Paid training – online and face to face

Self-development opportunities

Access to in-house app

Qualifications

• Experience in conducting risk and needs assessments for service users.
• Experience collaborating with service users, families, and healthcare professionals.
• Genuine interest in working with the specific client group.
• Successful completion of DBS screening.
• Patience, compassion, and a positive attitude.
• Willingness to participate in vocational training.
• Ability to demonstrate initiative and autonomy.

Responsibilities

• Plan and support care worker rotas in collaboration with Care Coordinators.
• Conduct regular reviews of individual services and risk assessments.
• Participate in multi-disciplinary reviews of service users’ needs.
• Shadow new care workers to ensure competence.
• Carry out observations and evaluations of care worker practices.

Job description

At CCH Group, we are more than just a care provider. We are a supportive community with a proud history of raising standards in care since 2009. Today, we are the largest care company in the United Kingdom, with more than 260 locations and 14,000 care professionals delivering 1.5 million hours of care every month.

Job Description

Location: Darlington

Hours: Full Time (Guaranteed Hours)

Careline Homecare (CCH Group) is in search of a caring and empathetic Quality Officer to provide dedicated support to the local people of Darlington.

As a Quality Officer you will support the delivery of the highest quality care support services by carrying out a range of functions in the field, including the assessment and review of individual services and the practical supervision, instruction and support of care professionals.

As an integral member of Careline Homecare (CCH Group), you’ll play a vital role in enhancing the well‑being and quality of life of each individual under your care.

Your responsibilities will include:

• Planning – Working with Care Coordinators to support the planning of realistic, effective care worker rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the worker
• Reviews – Carrying out regular reviews of individual services, including repeated and renewed needs and risk assessments
• Participate – Participate as required in multi‑disciplinary review of service users’ needs.
• Shadow – Shadow new care workers in the field to ensure their competence
• Observation – Carry out the on‑site observation and evaluation of care worker practice as part of routine supervision, in response to particular performance concerns, or as otherwise directed.

The successful Quality Officer will be expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office‑based administrative work.

If you’re ready to embark on a rewarding journey where every interaction counts, join us in creating a warm and supportive environment with our clients.

Qualifications

What you’ll bring to the team?

• Experience in carrying out initial risk and needs assessments in respect of individual service users, either in the service user’s home or, where required, in other settings such as hospitals or residential/nursing homes.
• Experience of working in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
• Demonstrates a sincere interest in working with our specific client group.
• Successfully passed DBS screening.
• Patience, compassion & a positive attitude at all times.
• Demonstrate eagerness to engage in vocational training programs, continually enhancing skills and knowledge.
• Display initiative and autonomy.

Additional Information

What’s in it for you?

• Enhanced occupational maternity and adoption pay
• Enhanced occupational paternity pay entitlement
• Death in Service Payment
• Benefits and Well-being Platform
• 28 days annual leave (pro rata)
• Cycle to work scheme
• Refer a friend scheme – earn £300 per referral!
• Blue Light Card eligibility – exclusive staff discounts at big brands for you
• Flexible hours, part and full time available
• Local work and paid mileage
• Paid training – online and face to face
• Self-development – progression opportunities
• Access to our in‑house app
• Work for the largest care company in the UK!
• No experience necessary

Book an interview at atime and date to suit you!