Quality & Governance Operations Coordinator

Russell Tobin; Newcastle upon Tyne; On-site; GBP 30,000 - 36,000; Full time

Job summary

Russell Tobin in Newcastle upon Tyne is seeking a detail-oriented Quality & Operational Support Coordinator to support a UK financial services client. The role focuses on maintaining the QMS, governance processes, and internal audits, requiring strong organisational skills and a meticulous approach to documentation and compliance.

You will collaborate with the QMS Manager to drive continuous improvement, monitor corrective actions, and prepare governance materials.

Qualifications

• Experience in administration, operational support, quality assurance, governance, or document control.
• Strong organisational skills with a commitment to accuracy and compliance.
• Familiarity with QMS processes, documentation control, and audit support.

Responsibilities

• Maintain the Quality Management System (QMS), including documentation, records, procedures, and governance logs.
• Manage controlled documents, review schedules, and ensure records remain accurate and up to date.
• Support scheduled internal audits using established procedures, templates, and checklists.
• Carry out operational control checks and accurately record outcomes.
• Record and track audit findings, corrective actions, and improvement activities through to completion.
• Prepare routine management information, reports, and governance materials.
• Assist with preparations for internal and external audits and governance reviews.

Skills

QMS documentation

Governance

Audit support

Document control

Quality assurance

Excel

Word

ISO 9001

Root cause analysis

Data reporting

Tools

Microsoft Excel

Microsoft Word

Job description

Russell Tobin in Newcastle upon Tyne is seeking a detail-oriented Quality & Operational Support Coordinator to support a UK financial services client. The role focuses on maintaining the QMS, governance processes, and internal audits, requiring strong organisational skills and a meticulous approach to documentation and compliance.

You will collaborate with the QMS Manager to drive continuous improvement, monitor corrective actions, and prepare governance materials.