Quality & Operational Support Coordinator

Randstad Technologies; North East; On-site; GBP 24,000 - 32,000; Full time

Job summary

Randstad Technologies is seeking a detail-driven Quality Admin/Support role in Newcastle upon Tyne. You will assist the Quality Management System (QMS) Manager with maintaining documentation, governance logs, and operational standards on site.

Key tasks include supporting internal audits, maintaining control checks, and tracking corrective actions. Strong Excel/Word skills and a quality-focused mindset are essential, with ISO 9001 familiarity viewed favorably.

Qualifications

• Experience in administrative, operational support, quality, or governance roles.
• Strong attention to detail and ability to meet deadlines using structured checklists.
• Proficient in Microsoft Excel and Word with clear written and verbal communication.
• Familiarity with ISO 9001 principles and internal audits is a plus.

Responsibilities

• Maintain QMS documentation and governance logs.
• Support internal audits and conduct control checks using templates.
• Review evidence, flag compliance gaps, and track corrective actions to completion.
• Prepare management information and materials for reviews.

Skills

Operational & Quality Background

Accuracy & Organization

Excel & Word proficiency

Communication skills

ISO 9001 awareness (desirable)

Tools

Microsoft Excel

Microsoft Word

Job description

The Opportunity:

You will support the Quality Management System Manager in maintaining QMS documentation, governance logs, and operational standards at Newcastle upon Tyne.

Your Impact:

• QMS & Document Control: Maintain controlled procedures, governance logs, and review schedules across the operation.
• Audits & Control Checks: Support scheduled internal audits and perform defined operational control checks using established templates.
• Exception Tracking: Review operational evidence, flag compliance gaps, and track corrective action plans to completion.
• Reporting & Governance: Prepare routine management information, reports, and materials for internal and external reviews.

Your Experience:

• Operational & Quality Background: Prior experience in an administrative, operational support, quality, or governance role.
• Accuracy & Organization: Strong attention to detail with proven ability to follow structured checklists, maintain records, and meet deadlines.
• Core Tools: Solid working knowledge of Microsoft Excel and Word alongside clear written and verbal communication.
• Industry Knowledge (Desirable): Familiarity with ISO 9001 principles, internal audits, or working in a regulated operational setting.