Quality & Operational Support Coordinator

CBS Butler; Newcastle upon Tyne; On-site; GBP 19,000 - 25,000; Full time

Job summary

CBS Butler in Newcastle is seeking a highly organised Quality & Operational Support Coordinator to provide administrative and coordination support to the QMS Manager. The role focuses on maintaining the Quality Management System, ensuring documents and records are accurate and governance processes are followed.

You will audit support, collect evidence, track corrective actions, produce routine management information, and help prepare for internal and external audits.

Qualifications

• Previous experience in administrative, operational support, quality, governance or similar role.
• Strong organisational skills and excellent attention to detail.
• Experience maintaining accurate records, documentation and structured processes.
• Ability to follow established procedures, checklists and control requirements.
• Ability to review information, identify gaps or inconsistencies and elevate appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Good working knowledge of Microsoft Excel and Word.
• A dependable and collaborative approach, with accountability for producing accurate work.

Responsibilities

• Support the maintenance of the Quality Management System and associated documentation and records.
• Maintain controlled documents, procedures, governance logs and review schedules.
• Carry out or support scheduled internal audits using established processes and templates.
• Complete governance and operational control checks, accurately recording outcomes.
• Gather and review supporting evidence, identifying gaps or exceptions and escalating issues appropriately.
• Record and track audit findings, corrective actions and improvement activities through to completion.
• Support document reviews, Root Cause Analysis and continuous improvement activities.
• Produce routine management information, reports and governance materials.
• Assist with preparation for internal and external audits and governance reviews.
• Build effective working relationships with colleagues and stakeholders across the operation.

Skills

Organisational skills

Attention to detail

Record keeping

Procedures and checklists

Issue escalation

Written and verbal communication

Multitasking

Microsoft Excel

Microsoft Word

Tools

Microsoft Excel

Microsoft Word

Job description

Quality & Operational Support Coordinator

+6 months + opportunity to go permanent

+On site in Newcastle

+£14 - £18.50 ph

We are seeking a highly organised and detail-oriented Quality & Operational Support Coordinator to provide administrative and coordination support to the Quality Management System (QMS) Manager.

The role will support the maintenance of the organisation's Quality Management System, ensuring documentation and records are accurate, governance processes are followed, and audit findings and improvement actions are tracked through to completion.

The successful candidate will be methodical, dependable and comfortable working with structured processes, reviewing evidence and identifying issues that require escalation.

Key Responsibilities

• Support the maintenance of the Quality Management System and associated documentation and records.
• Maintain controlled documents, procedures, governance logs and review schedules.
• Carry out or support scheduled internal audits using established processes and templates.
• Complete governance and operational control checks, accurately recording outcomes.
• Gather and review supporting evidence, identifying gaps or exceptions and escalating issues appropriately.
• Record and track audit findings, corrective actions and improvement activities through to completion.
• Support document reviews, Root Cause Analysis and continuous improvement activities.
• Produce routine management information, reports and governance materials.
• Assist with preparation for internal and external audits and governance reviews.
• Build effective working relationships with colleagues and stakeholders across the operation.

Essential Skills and Experience

• Previous experience in an administrative, operational support, quality, governance or similar role.
• Strong organisational skills and excellent attention to detail.
• Experience maintaining accurate records, documentation and structured processes.
• Ability to follow established procedures, checklists and control requirements.
• Ability to review information, identify gaps or inconsistencies and elevate appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Good working knowledge of Microsoft Excel and Word.
• A dependable and collaborative approach, with accountability for producing accurate work.

Desirable Skills and Experience

• Experience working within a Quality Management System (QMS) environment.
• Knowledge of ISO 9001 or ISO 9000 quality management principles.
• Internal audit or Quality Assurance experience.
• Document control experience.
• Governance or operational control-checking experience.
• Root Cause Analysis or continuous improvement experience.
• Reporting and data analysis experience.
• Experience working within a regulated operational environment.