Quality & Operational Support Coordinator

Avensys Consulting UK; Newcastle upon Tyne; On-site; GBP 21,000 - 23,000; Full time

Job summary

Avensys Consulting UK in Newcastle upon Tyne seeks a Quality & Operational Support Coordinator to maintain the Quality Management System, manage documents, and support audits onsite. You will handle governance records, evidence gathering, and reporting while coordinating with stakeholders.

The role emphasizes strong organizational skills, attention to detail, and experience in a regulated environment, with opportunities to contribute to continuous improvement initiatives.

Qualifications

• Experience in a Quality Management System environment.
• Knowledge of ISO 9001 or ISO 9000 quality principles.
• Internal audit or Quality Assurance experience.
• Document control experience and governance/checking.
• Root Cause Analysis or continuous improvement experience.
• Reporting and data analysis experience.
• Experience in a regulated operational environment.
• Strong organizational skills and attention to detail.
• Ability to follow procedures, checklists and control requirements.

Responsibilities

• Maintaining the operation’s Quality Management System and records.
• Managing controlled documents, procedures and governance logs.
• Supporting internal audits using established processes.
• Recording audit outcomes and tracking corrective actions.
• Gathering evidence, identifying gaps and escalating as needed.
• Producing management information and governance materials.
• Preparing for internal and external audits and reviews.
• Building relationships with colleagues and stakeholders.

Skills

Quality Mgmt

ISO 9001

Internal audits

Root Cause Analysis

Document control

Governance

MS Excel

MS Word

Organisational skills

Communication skills

Tools

MS Excel

MS Word

Job description

Role: Quality & Operational Support Coordinator

Location: Newcastle upon Tyne, NE27 0BY (Fully Onsite)

Contract: Minimum of 6 months, with the potential to convert to Employee after successful performance review.

Rate: 15-17 GBP Per Hr – Inside IR35 (Depend on Experience)

Your responsibilities may include:

• Supporting the maintenance of the operation’s Quality Management System and associated documentation and records.
• Maintaining controlled documents, procedures, governance logs and review schedules.
• Carrying out or supporting scheduled internal audits using established processes and templates.
• Completing defined governance and operational control checks and accurately recording outcomes.
• Gathering and reviewing supporting evidence, identifying gaps or exceptions and escalating these appropriately.
• Recording and tracking audit findings, corrective actions and improvement activities through to completion.
• Supporting document reviews, Root Cause Analysis and continuous improvement activities.
• Producing routine management information, reports and governance materials.
• Supporting preparation for internal and external audits and governance reviews.
• Building effective relationships with colleagues and stakeholders across the operation.
• Previous experience in administrative, operational support, quality, governance or similar role.
• Strong organizational skills and attention to detail.
• Experience maintaining accurate records, documentation or structured processes.
• Ability to follow established procedures, checklists and control requirements.
• Ability to review information, identify gaps or inconsistencies and escalating appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and deadlines.
• Good working knowledge of Microsoft Excel and Word.
• A dependable and collaborative approach with accountability for producing accurate work.
• Experience working within a Quality Management System environment.
• Knowledge of ISO 9001 or ISO 9000 quality management principles.
• Internal audit or Quality Assurance experience.
• Document control experience.
• Governance or operational control-checking experience.
• Root Cause Analysis or continuous improvement experience.
• Reporting and data analysis experience.
• Experience working within a regulated operational environment.