Quality & Operational Support Coordinator

CBSbutler Holdings Limited trading as CBSbutler; Newcastle upon Tyne; On-site; GBP 19,000 - 25,000; Full time

Job summary

CBSbutler Holdings Limited trading as CBSbutler in Newcastle upon Tyne is seeking a highly organised Quality & Operational Support Coordinator to provide administrative and coordination support to the Quality Management System (QMS) Manager.

This on-site role involves maintaining QMS documentation, governance processes and tracking audit findings and improvement actions through to completion. The position offers 6 months with potential to go permanent and a rate of £14 - £18.50 per hour.

Qualifications

• Strong organisational skills and attention to detail.
• Experience maintaining records and following structured processes.
• Ability to follow procedures, checklists and control requirements.
• Strong written and verbal communication.
• Able to manage competing priorities and meet deadlines.
• Proficient with Excel and Word.

Responsibilities

• Support the maintenance of the Quality Management System and associated documentation and records.
• Maintain controlled documents, procedures, governance logs and review schedules.
• Carry out or support scheduled internal audits using established processes and templates.
• Complete governance and operational control checks, accurately recording outcomes.
• Gather and review supporting evidence, identifying gaps or exceptions and escalating issues appropriately.
• Record and track audit findings, corrective actions and improvement activities through to completion.
• Support document reviews, Root Cause Analysis and continuous improvement activities.
• Produce routine management information, reports and governance materials.
• Assist with preparation for internal and external audits and governance reviews.
• Build effective working relationships with colleagues and stakeholders across the operation.

Skills

Organisational skills

Attention to detail

Written and verbal communication

Prioritisation

Excel proficiency

Word proficiency

Tools

Microsoft Excel

Microsoft Word

Job description

Quality & Operational Support Coordinator

+6 months + opportunity to go permanent

+On site in Newcastle

+£14 - £18.50 ph

We are seeking a highly organised and detail-oriented Quality & Operational Support Coordinator to provide administrative and coordination support to the Quality Management System (QMS) Manager.

The role will support the maintenance of the organisation's Quality Management System, ensuring documentation and records are accurate, governance processes are followed, and audit findings and improvement actions are tracked through to completion.

The successful candidate will be methodical, dependable and comfortable working with structured processes, reviewing evidence and identifying issues that require escalation.

Key Responsibilities

• Support the maintenance of the Quality Management System and associated documentation and records.
• Maintain controlled documents, procedures, governance logs and review schedules.
• Carry out or support scheduled internal audits using established processes and templates.
• Complete governance and operational control checks, accurately recording outcomes.
• Gather and review supporting evidence, identifying gaps or exceptions and escalating issues appropriately.
• Record and track audit findings, corrective actions and improvement activities through to completion.
• Support document reviews, Root Cause Analysis and continuous improvement activities.
• Produce routine management information, reports and governance materials.
• Assist with preparation for internal and external audits and governance reviews.
• Build effective working relationships with colleagues and stakeholders across the operation.

Essential Skills and Experience

• Previous experience in an administrative, operational support, quality, governance or similar role.
• Strong organisational skills and excellent attention to detail.
• Experience maintaining accurate records, documentation and structured processes.
• Ability to follow established procedures, checklists and control requirements.
• Ability to review information, identify gaps or inconsistencies and escalat e appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Good working knowledge of Microsoft Excel and Word.
• A dependable and collaborative approach, with accountability for producing accurate work.

Desirable Skills and Experience

• Experience working within a Quality Management System (QMS) environment.
• Knowledge of ISO 9001 or ISO 9000 quality management principles.
• Internal audit or Quality Assurance experience.
• Document control experience.
• Governance or operational control-checking experience.
• Root Cause Analysis or continuous improvement experience.
• Reporting and data analysis experience.
• Experience working within a regulated operational environment.