Quality & Operational Support Coordinator

Russell Tobin; Newcastle upon Tyne; On-site; GBP 30,000 - 36,000; Full time

Job summary

Russell Tobin in Newcastle upon Tyne is seeking a detail-oriented Quality & Operational Support Coordinator to support a UK financial services client. The role focuses on maintaining the QMS, governance processes, and internal audits, requiring strong organisational skills and a meticulous approach to documentation and compliance.

You will collaborate with the QMS Manager to drive continuous improvement, monitor corrective actions, and prepare governance materials.

Qualifications

• Experience in administration, operational support, quality assurance, governance, or document control.
• Strong organisational skills with a commitment to accuracy and compliance.
• Familiarity with QMS processes, documentation control, and audit support.

Responsibilities

• Maintain the Quality Management System (QMS), including documentation, records, procedures, and governance logs.
• Manage controlled documents, review schedules, and ensure records remain accurate and up to date.
• Support scheduled internal audits using established procedures, templates, and checklists.
• Carry out operational control checks and accurately record outcomes.
• Record and track audit findings, corrective actions, and improvement activities through to completion.
• Prepare routine management information, reports, and governance materials.
• Assist with preparations for internal and external audits and governance reviews.

Skills

QMS documentation

Governance

Audit support

Document control

Quality assurance

Excel

Word

ISO 9001

Root cause analysis

Data reporting

Tools

Microsoft Excel

Microsoft Word

Job description

Quality & Operational Support Coordinator - Full Time - Contract

Location: Newcastle upon Tyne, NE27 0BY

Duration: Minimum 6 months, with potential for permanent employment subject to a successful performance review

Start Date: 23 November 2026

Working Arrangement: On-site

IR35 Status: Inside IR35

About the Role

We are looking for a detail-oriented and organised Quality & Operational Support Coordinator to support a leading organisation within the UK financial services sector.

In this role, you will work closely with the Quality Management System Manager to maintain quality documentation, coordinate governance activities, support internal audits, monitor corrective actions, and contribute to reporting and continuous improvement initiatives.

The ideal candidate will have experience in administration, operational support, quality assurance, governance, or document control, with strong organisational skills and a commitment to accuracy and compliance.

Key Responsibilities

• Maintain the Quality Management System (QMS), including documentation, records, procedures, and governance logs.
• Manage controlled documents, review schedules, and ensure records remain accurate and up to date.
• Support scheduled internal audits using established procedures, templates, and checklists.
• Carry out operational control checks and accurately record outcomes.
• Review supporting evidence, identify gaps or inconsistencies, and elevate issues appropriately.
• Record and track audit findings, corrective actions, and improvement activities through to completion.
• Support document reviews, root cause analysis, and continuous improvement initiatives.
• Prepare routine management information, reports, and governance materials.
• Assist with preparations for internal and external audits and governance reviews.
• Build effective working relationships with colleagues and stakeholders across the operation.
• Previous experience in administration, operational support, quality assurance, governance, or a similar role.
• Strong organisational skills and excellent attention to detail.
• Experience maintaining accurate records, documentation, and structured processes.
• Ability to follow established procedures, checklists, and control requirements.
• Ability to review information, identify discrepancies, and elevate issues appropriately.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Good working knowledge of Microsoft Excel and Word.
• A reliable, collaborative approach with a strong sense of accountability.
• Experience working within a Quality Management System (QMS).
• Knowledge of ISO 9001 or ISO 9000 quality management principles.
• Internal audit or Quality Assurance experience.
• Document control and governance experience.
• Experience conducting operational control checks.
• Knowledge of root cause analysis and continuous improvement.
• Reporting and data analysis experience.
• Experience working in a regulated operational environment, particularly financial services.

What This Opportunity Offers

• The opportunity to work with an established technology and business services organisation.
• Exposure to quality management, governance, audit support, and operational improvement.
• An initial contract of at least six months, with potential for permanent employment following a successful performance review.