Quality & Compliance Officer

NHS; Worcester; On-site; GBP 30,000 - 40,000; Part time

Job summary

A local healthcare provider in Worcester is seeking a Quality and Compliance Officer to ensure regulatory standards are met. You will oversee compliance inspections, manage policies, and support the Practice Manager. Ideal candidates should have experience in general practice and familiarity with NHS protocols. This part-time position offers flexible hours, essential for maintaining excellent patient care.

Qualifications

• Experience in NHS or similar settings and in audits, policies, SOPs and staff training.
• Understanding of Information Governance/GDPR and CQC Key Lines of Enquiry.
• Ability to work under pressure and adapt to change.

Responsibilities

• Support the Practice Manager with legal, regulatory and contractual inspections.
• Manage Policies and Procedures Register and assist during CQC inspections.
• Conduct internal audits and quality control checks.

Skills

General Practice experience

Proficiency with GP software

Strong organization

Attention to detail

Excellent communication

Education

Desirable AMSPAR qualifications

Tools

EMIS

DocMan

Klinik

Surgery Connect

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

As a Quality and Compliance Officer, you will support the Practice Manager and management team in ensuring the practice complies with regulatory and compliance standards. You will have a broad understanding and proven experience in the smooth running of General Practice, with the ability to work independently when required, while observing confidentiality at all times. This role requires a good team player, with an eye for detail and accuracy to support excellent patient care. Working hours will depend on the right candidate but will require continuity during the working week to ensure the smooth running of the practice.

Location and hours — Turnpike House Medical Centre, 37 Newtown Road, Worcester, WR5 1HG. Part-time pattern; hours to be agreed with the Practice Manager.

Key Responsibilities

• Premises — Support the Practice Manager with legal, regulatory and contractual inspections (eg, 6 Facet Survey, Notional Rent Reviews, CQC Inspections).
• Oversee Infection Control compliance and audit.
• Arrange Fire Safety inspections and Fire Evacuations drills; ensure daily, weekly and monthly fire audits are completed.
• Carry out, record and maintain all Health and Safety requirements for both sites, including audits and risk assessments for COSHH, Fire Safety, Safety in the Workplace, Water and equipment.
• Maintain register of premises issues reported by colleagues for both sites; liaise with management to organise and support 3rd party contractors to resolve reported problems.
• Oversee Premises Management and repairs; manage cleaning contract and ensure standards of cleanliness are maintained.
• Arrange PAT Testing and Calibration of relevant equipment; manage Fridge Temperature Registers; oversee Legionella testing to ensure the practice is compliant and safe.
• Carry out Fire Marshall duties when required; manage room bookings for the practice, including external bookings of shared boardroom facilities.
• Governance, Compliance and Quality — Manage the Policies and Procedures Register, support and administer updates and annual reviews, and support adoption by the wider practice team; assist with maintenance of processes and compliance in preparation for CQC inspections; conduct internal audits and quality control checks; participate in external inspections to maintain accreditation and certification standards.
• Assist with investigations of incidents, errors or complaints; implement corrective actions as necessary; support Management to investigate complaints and Significant Events; maintain an up-to-date register of events and outcomes.
• Support planned meetings (Clinical Governance and PPG Meetings) and provide minute-taking support where needed; support and maintain the Business Continuity Plan; liaise with Practice Manager to ensure appropriate indemnity and insurance policies; manage Risk Assessment Register.
• Information Technology — Support IT Manager to deliver and resolve IT projects, rollouts and problems (eg, Patient Touchscreen and Callboard); assist with Online Access issues as necessary.
• Team Collaboration — Provide admin support across all multi-functional sites; collaborate with team members and other healthcare professionals to optimise patient service and safety; promote effective communication and teamwork.

Qualifications and Skills

• Experience — General Practice experience preferred but not essential; broad range of skills and knowledge. Proficiency with GP software (EMIS, DocMan, Klinik, Surgery Connect) and general computer literacy. Experience in NHS or similar settings and in audits, policies, SOPs and staff training.
• Knowledge — Understanding of Information Governance/GDPR; CQC Key Lines of Enquiry and inspection processes; familiarity with clinical governance, safeguarding, infection control and incident reporting systems. Desirable AMSPAR qualifications.
• Personal Qualities — Strong organisation, attention to detail, ability to prioritise in a fast-paced environment; confidentiality; excellent communication and teamwork; IT skills (Word, Excel, Outlook); ability to work under pressure and adapt to change; initiative within clear boundaries.

Working Conditions and Place of Work

Flexible to accommodate operational needs across both sites. The main place of work is Haresfield Surgery with travel to Kempsey branch as required.

Health & Safety and Confidentiality

Post holder must adhere to infection control and health and safety responsibilities, maintain confidentiality of patient and business information, and follow Practice policies on data protection.

Notes

This is not an exhaustive list of responsibilities. This role requires flexibility and adaptability to participate in a wide range of activities appropriate to position, expertise and grade.

Equality, Diversity and Personal Development

The post-holder will support equality and diversity and participate in training and performance reviews as part of employment. Links to the Practice policies on confidentiality, data protection and safeguarding apply.

Disclosure and Barring Service Check: This post is subject to Disclosure to check for any previous criminal convictions.

Employer: Haresfield Surgery, Turnpike House Medical Centre, 37 Newtown Road, Worcester, WR5 1HG. Website: https://www.haresfieldsurgery.co.uk/