Quality and Admin Manager

Cygnet Health Care; Maidstone; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading mental health service provider in Maidstone is seeking an experienced Quality and Admin Manager to oversee compliance with CQC standards and governance frameworks. This pivotal role involves leading quality assurance and internal audits, ensuring that operational practices meet regulatory standards. Candidates should have significant experience in healthcare governance, with excellent analytical and interpersonal skills. The role offers strong career progression and various employee benefits, including a health cash plan and subsidised meals on duty.

Benefits

Strong career progression opportunities

Expert supervision & support

Company-paid Life Assurance scheme

Smart Health Toolkit

Health Cash Plan

Subsidised meals on duty

Cycle-to-work scheme & employee discount savings

Qualifications

• Proven experience working within healthcare governance, quality assurance, or compliance.
• Comprehensive knowledge of the Mental Health Act 1983.
• Excellent analytical, organisational, and report-writing skills.

Responsibilities

• Ensure compliance with CQC standards and governance frameworks.
• Lead on internal quality assurance and policy implementation.
• Act as the hospital's subject matter expert on CQC requirements.

Skills

Healthcare governance

Quality assurance

Mental Health Act knowledge

Analytical skills

Interpersonal skills

Tools

Microsoft Office

Job description

We are seeking an experienced and driven Quality and Admin Manager to join our Leadership Team at Cygnet Hospital Maidstone on a 12 month fixed‑term contract to cover secondment.

Main duties of the job

This is a pivotal position, ensuring that the hospital maintains full compliance with CQC regulatory standards, Cygnet Group governance frameworks, and commissioner requirements. The post‑holder will lead on internal quality assurance, audit, risk management, and policy implementation, ensuring that governance systems translate effectively into daily operational practice across all wards and departments.

About us

Cygnet Hospital Maidstone is a 63‑bed mental health facility for adults situated in the Kent Medical Campus in Maidstone.

Job responsibilities

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Hospital Maidstone is a 63‑bed mental health facility for adults situated in the Kent Medical Campus in Maidstone.

We are seeking an experienced and driven Quality and Admin Manager to join our Leadership Team at Cygnet Hospital Maidstone on a 12‑month fixed‑term contract to cover secondment.

This is a pivotal position, ensuring that the hospital maintains full compliance with CQC regulatory standards, Cygnet Group governance frameworks, and commissioner requirements. The post‑holder will lead on internal quality assurance, audit, risk management, and policy implementation, ensuring that governance systems translate effectively into daily operational practice across all wards and departments.

Key Responsibilities

• To ensure efficient leadership and oversight of the systems which promote effecting governance in the Hospital; in relation to Quality, compliance and administration.
• Lead on local audit strategy, contract requirements and bed management across the hospital.
• Take a lead on and maintain effective systems to monitor and improve Quality in the Hospital.
• Maintain professional and effective relationships and positive engagement with key Stakeholders.
• Lead and coordinate the hospital’s Quality Assurance Framework, including scheduling, completing, and reporting on internal audits.
• With the Senior Management Team, oversee the hospital OLAP and support with the completion of required actions and Governance meetings.
• Track progress against local and corporate Key Performance Indicators (KPIs) including incident reporting, and safeguarding compliance.
• Ensure all audit and improvement actions are completed, evidenced, and embedded into operational practice.
• Act as the hospital’s subject matter expert on CQC Fundamental Standards and associated regulatory requirements.
• Lead on mock inspections, self‑assessments, and the hospital’s preparation for CQC, commissioner, or corporate inspections.
• Review and analyse DATIX incident data, identifying emerging trends, themes, and learning opportunities.
• Work closely with the leadership teams to promote a culture of safety, transparency, and accountability.
• Provide expert advice and practical support to staff and managers on all aspects of governance and compliance.
• Deliver or facilitate training and awareness sessions on quality standards, policy compliance, and audit outcomes.
• Liaise confidently with external stakeholders, including CQC inspectors, NHS commissioners, local authorities, advocates, and families.
• Line manage the Administration teams and Quality Team Assistants, ensuring appropriate support, management and compliance with job descriptions.
• Be responsible for aspects of the administration budget.
• Support the hospital in implementing continuous improvement projects based on audit and feedback findings.
• Lead on all Quality Network and Peer Reviews in the Hospital, ensuring wards are supported with all aspects of the visits and action plans are completed.

We’re looking for people who have:

• Proven experience working within healthcare governance, quality assurance or compliance (mental health or social care preferred).
• Comprehensive knowledge of the Mental Health Act 1983, revised in 2007.
• In‑depth understanding of CQC Fundamental Standards, Health & Social Care Act 2008, and NHS/commissioner frameworks.
• Excellent analytical, organisational, and report‑writing skills.
• Ability to influence, support, and challenge colleagues to maintain high standards.
• Strong interpersonal and communication skills, with confidence in presenting findings to varied audiences.
• Proficient in Microsoft Office applications and data management tools.

Why Cygnet? – What we offer

• Strong career progression opportunities.
• Expert supervision & support.
• Company‑paid Life Assurance scheme.
• Smart Health Toolkit – providing fitness programmes, nutrition consultation and health checks.
• Health Cash Plan.
• Subsidised meals on duty.
• Cycle‑to‑work scheme & employee discount savings.

Please note: successful candidates will be required to undergo an enhanced DBS check.

What next?

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.