QC Administration & Operations Support Officer | East and North Hertfordshire Teaching NHS Trust

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare organization is seeking a QC Administration & Operations Support Officer in Stevenage. The role involves providing efficient administrative support, liaising with customers and suppliers for quotations and orders, and ensuring effective systems for document traceability. Candidates should be proficient in communication systems and demonstrate strong administrative capabilities. The position is part of a mission-driven team dedicated to high-quality, patient-centered care, with a commitment to flexibility and work-life balance.

Qualifications

• Experience in administrative roles, ideally in a healthcare environment.
• Willingness to develop expertise in relevant systems and technologies.
• Ability to communicate effectively with customers and suppliers.

Responsibilities

• Ensure the efficiency of the administrative function within the department.
• Liaise with customers and suppliers to raise quotations and process orders.
• Provide comprehensive administrative support to the Principal Pharmacist.

Skills

Proficiency in information and communication systems

Strong administrative skills

Attention to detail

Job description

We are recruiting for a QC Administration & Operations Support Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The QC Administration & Operations Support Officer will be responsible for provision of an efficient and effective administrative function within the department including liaising with customers and suppliers to raise quotations, sales and purchase orders and process invoices.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Responsibilities

• The post holder will ensure the provision of an efficient and effective administrative function within the department.
• Liaise closely with the Senior Laboratory Assistant to implement and develop an effective system to ensure traceability of test samples and external visits as well as archiving of both physical and electronic documents.
• To liaise with customers and suppliers to raise quotations, sales and purchase orders and to process invoices in a timely manner and deal with any queries that may arise.
• To provide confidential and comprehensive administrative support to the Principal Pharmacist (Quality Services Manager) incorporating secretarial, administrative and clerical support to the Senior Pharmacist (QA/QC) Deputy Quality Services Manager and the Operations Scientist.
• The post holder will be highly proficient in using information and communication systems and technology, with a willingness and aptitude to develop this expertise.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

Hospitals

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

This advert closes on Tuesday 23 Dec 2025.