QA Team Leader: Zero-Defect Fulfillment

Clutter; Rugby; Sur place; GBP 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Location: Rugby site

Competitive compensation

Paid time off

Flexible work options

Health and retirement plans

Continuous learning

Résumé du poste

Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. You will lead quality assurance processes, drive SOP compliance, and coach team members to deliver zero-defect fulfillment aligned with luxury brand standards.

You will oversee audits, training, and cross-functional collaboration to maintain high quality, safety, and process integrity across the distribution center.

Qualifications

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.
• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.
• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

Responsabilités

• Lead auditing and enforcement of SOPs across all fulfillment activities while tracking KPIs such as packing accuracy, damages, and returns to ensure zero-defect execution.
• Manage onboarding and continuous quality coaching for operational colleagues, maintaining competency assessments and training records.
• Enforce compliance with premium packaging and organizational safety standards, collaborating with the Account Operations Manager to communicate process updates.

Outils

Microsoft Office

Description du poste

Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. You will lead quality assurance processes, drive SOP compliance, and coach team members to deliver zero-defect fulfillment aligned with luxury brand standards.

You will oversee audits, training, and cross-functional collaboration to maintain high quality, safety, and process integrity across the distribution center.