Quality Assurance Front Line Manager

Iron Mountain; Rugby; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Location: Distribution Centre / 3PL S​

Generous paid time off

Health, wellness and retirement plans

Flexible work options

Continuous learning and professional成长

Job summary

Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. You will lead quality assurance processes, drive SOP compliance, and coach colleagues to deliver zero-defect fulfillment aligned with luxury brand standards.

You will audit, train, and enforce standards across fulfillment activities, collaborate with the Account Operations Manager, and promote continuous improvement through data-driven insights and cross-functional communication.

Qualifications

• Commercial experience in quality assurance, warehouse, fulfillment, or logistics environment.
• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.
• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

Responsibilities

• Maintain Operational Standards & Quality: Lead auditing and enforcement of SOPs across fulfillment activities and track KPIs to ensure zero-defect execution.
• Deliver Training & Coaching: Manage onboarding and ongoing quality coaching for operational colleagues, maintaining competency assessments and training records.
• Ensure Compliance & Stakeholder Alignment: Enforce compliance with premium packaging and safety standards and communicate updates with the Account Operations Manager.

Skills

Quality assurance

Warehouse experience

Auditing

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. In this role, you will be responsible for leading quality assurance processes, driving standard operating procedure (SOP) compliance, and coaching team members to deliver zero-defect fulfillment outcomes aligned with luxury brand standards.

What You'll Do (Responsibilities)

• Maintain Operational Standards & Quality: Lead the auditing and enforcement of SOPs across all fulfillment activities while tracking key performance metrics—such as packing accuracy, damages, and returns to ensure accurate, zero-defect execution.

• Deliver Training & Coaching: Manage onboarding and continuous quality coaching for operational colleagues, maintaining accurate competency assessments and training records to bridge skill gaps across teams.

• Ensure Compliance & Stakeholder Alignment: Enforce compliance with premium packaging and organizational safety standards to reduce damage, collaborating directly with the Account Operations Manager to communicate process updates.

What You'll Bring (Skills & Qualifications)

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.

• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.

• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

What We Offer (Benefits)

• Location: Distribution Centre / 3PL Site – Rugby.

• Competitive compensation and benefits aligned with experience.

• Generous paid time off and public holidays to support your work-life balance.

• Flexible work options and alternative arrangements where applicable.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Category: Operations Group