Quality Assurance Front Line Manager

Clutter; Rugby; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Location: Rugby site

Competitive compensation

Paid time off

Flexible work options

Health and retirement plans

Continuous learning

Job summary

Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. You will lead quality assurance processes, drive SOP compliance, and coach team members to deliver zero-defect fulfillment aligned with luxury brand standards.

You will oversee audits, training, and cross-functional collaboration to maintain high quality, safety, and process integrity across the distribution center.

Qualifications

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.
• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.
• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

Responsibilities

• Lead auditing and enforcement of SOPs across all fulfillment activities while tracking KPIs such as packing accuracy, damages, and returns to ensure zero-defect execution.
• Manage onboarding and continuous quality coaching for operational colleagues, maintaining competency assessments and training records.
• Enforce compliance with premium packaging and organizational safety standards, collaborating with the Account Operations Manager to communicate process updates.

Tools

Microsoft Office

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. In this role, you will be responsible for leading quality assurance processes, driving standard operating procedure (SOP) compliance, and coaching team members to deliver zero-defect fulfillment outcomes aligned with luxury brand standards.

What You'll Do (Responsibilities)

In this role, you will:

• Maintain Operational Standards & Quality: Lead the auditing and enforcement of SOPs across all fulfillment activities while tracking key performance metrics such as packing accuracy, damages, and returns to ensure accurate, zero-defect execution.

• Deliver Training & Coaching: Manage onboarding and continuous quality coaching for operational colleagues, maintaining accurate competency assessments and training records to bridge skill gaps across teams.

• Ensure Compliance & Stakeholder Alignment: Enforce compliance with premium packaging and organizational safety standards to reduce damage, collaborating directly with the Account Operations Manager to communicate process updates.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.

• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.

• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

What We Offer (Benefits)

• Location: Distribution Centre / 3PL Site Rugby.

• Competitive compensation and benefits aligned with experience.

• Generous paid time off and public holidays to support your work-life balance.

• Flexible work options and alternative arrangements where applicable.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Category: Operations Group