QA Front-Line Leader: Zero-Defect Fulfillment

Iron Mountain Incorporated; Rugby; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Location: Rugby Distribution Centre

Competitive compensation

Generous paid time off

Flexible work options

Health, wellness and retirement plans

Career development

Job summary

Iron Mountain Incorporated in Rugby is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team. You will lead quality assurance processes, ensure SOP compliance, and coach colleagues to deliver zero-defect fulfillment aligned with luxury brand standards.

You will audit, train, and enforce standards, track metrics like packing accuracy, damages, and returns, and collaborate with the Account Operations Manager on process updates.

Qualifications

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.
• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.
• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

Responsibilities

• Maintain Operational Standards & Quality by auditing and enforcing SOPs across all fulfillment activities and tracking key metrics.
• Deliver Training & Coaching by onboarding new staff and maintaining competency records.
• Ensure Compliance & Stakeholder Alignment by enforcing premium packaging and safety standards and communicating updates with stakeholders.

Skills

Quality assurance leadership

Audit procedures

Cross-functional communication

Warehouse systems

Tools

Microsoft Office

Job description

Iron Mountain Incorporated in Rugby is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team. You will lead quality assurance processes, ensure SOP compliance, and coach colleagues to deliver zero-defect fulfillment aligned with luxury brand standards.

You will audit, train, and enforce standards, track metrics like packing accuracy, damages, and returns, and collaborate with the Account Operations Manager on process updates.