Quality Assurance Front Line Manager

Iron Mountain Incorporated; Rugby; Hybride; GBP 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Location: Rugby Distribution Centre

Competitive compensation

Generous paid time off

Flexible work options

Health, wellness and retirement plans

Career development

Résumé du poste

Iron Mountain Incorporated in Rugby is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team. You will lead quality assurance processes, ensure SOP compliance, and coach colleagues to deliver zero-defect fulfillment aligned with luxury brand standards.

You will audit, train, and enforce standards, track metrics like packing accuracy, damages, and returns, and collaborate with the Account Operations Manager on process updates.

Qualifications

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.
• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.
• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

Responsabilités

• Maintain Operational Standards & Quality by auditing and enforcing SOPs across all fulfillment activities and tracking key metrics.
• Deliver Training & Coaching by onboarding new staff and maintaining competency records.
• Ensure Compliance & Stakeholder Alignment by enforcing premium packaging and safety standards and communicating updates with stakeholders.

Connaissances

Quality assurance leadership

Audit procedures

Cross-functional communication

Warehouse systems

Outils

Microsoft Office

Description du poste

UK | Rugby | Unit 5

Full time

J0106168

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. In this role, you will be responsible for leading quality assurance processes, driving standard operating procedure (SOP) compliance, and coaching team members to deliver zero-defect fulfillment outcomes aligned with luxury brand standards.

What You'll Do (Responsibilities)

In this role, you will:

• Maintain Operational Standards & Quality: Lead the auditing and enforcement of SOPs across all fulfillment activities while tracking key performance metrics—such as packing accuracy, damages, and returns to ensure accurate, zero‑defect execution.

• Deliver Training & Coaching: Manage onboarding and continuous quality coaching for operational colleagues, maintaining accurate competency assessments and training records to bridge skill gaps across teams.

• Ensure Compliance & Stakeholder Alignment: Enforce compliance with premium packaging and organizational safety standards to reduce damage, collaborating directly with the Account Operations Manager to communicate process updates.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.

• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.

• Proven ability in leading quality audits, team coaching, operational problem‑solving, and cross‑functional communication.

What We Offer (Benefits)

• Location: Distribution Centre / 3PL Site – Rugby.

• Competitive compensation and benefits aligned with experience.

• Generous paid time off and public holidays to support your work‑life balance.

• Flexible work options and alternative arrangements where applicable.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, Requisition: J0106168