Public Services Customer Advisor (FTC) – Hybrid

Warwickshire County Council; Stratford-upon-Avon; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Hybrid working

Flexi-time

Health plan

Training opportunities

Professional subscription

LGPS

Will writing

EAP

Cycle to Work

Parking

Job summary

Warwickshire County Council in Stratford-upon-Avon is recruiting a Customer Services Advisor on a Fixed Term Contract of 37 hours per week. You will handle inquiries across council services, providing accurate information via phone, email or in person, aiming for first-contact resolution.

The role offers hybrid working with some home working and an initial training period. You will need excellent communication, strong organisational skills and a proactive, helpful attitude to residents and

Qualifications

• Effective communicator, good organisational, fair delegation and administrative skills
• Experience of working in a customer focused team environment, dealing with customers and giving advice and guidance
• Right To Work in the UK, visa sponsorship is not available for this position

Responsibilities

• Take responsibility and ownership of every interaction with Residents with a view to resolve the query at first point of contact.
• Be able to be empathetic and show sensitivity to all our Residents.

Job description

Warwickshire County Council in Stratford-upon-Avon is recruiting a Customer Services Advisor on a Fixed Term Contract of 37 hours per week. You will handle inquiries across council services, providing accurate information via phone, email or in person, aiming for first-contact resolution.

The role offers hybrid working with some home working and an initial training period. You will need excellent communication, strong organisational skills and a proactive, helpful attitude to residents and