Hybrid Resident Services Advisor

Wollborg Michelson Personnel Service Inc; Stratford-upon-Avon; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Flexibility with hybrid working

Health Cash Plan

Eye test voucher

Gym membership discount

Training and development opportunities

Local Government Pension Scheme access

Free parking in town centre

Job summary

Stratford-on-Avon District Council is seeking a Customer Service Advisor to assist residents with diverse services. The role offers hybrid working and requires strong communication and empathy to resolve inquiries across office, phone, and digital channels.

The successful candidate will join a dedicated team focused on delivering high-quality public services, with opportunities for development within the council’s customer services portfolio.

Qualifications

• Experience in a customer-focused service role within a public or community setting.
• Ability to communicate clearly with residents across channels (phone, email, in person).
• Strong interpersonal skills and a patient, empathetic approach to problem solving.

Responsibilities

• Resolve queries using appropriate systems and provide accurate information.
• Take ownership of interactions to achieve resolution at first point of contact.
• Support residents with guidance, ensuring respectful and helpful service.

Skills

Customer service

Communication

Teamwork

Empathy

Problem solving

Tools

CRM software

Microsoft Office

Job description

Stratford-on-Avon District Council is seeking a Customer Service Advisor to assist residents with diverse services. The role offers hybrid working and requires strong communication and empathy to resolve inquiries across office, phone, and digital channels.

The successful candidate will join a dedicated team focused on delivering high-quality public services, with opportunities for development within the council’s customer services portfolio.