Public Service Customer Advisor — Hybrid (FTC)

Stratford-on-Avon District Council; Stratford-upon-Avon; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health Cash Plan

Eye test vouchers

Gym membership

Cycle to Work scheme

Job summary

Stratford-on-Avon District Council is seeking a Customer Service Advisor to provide information and guidance on Council services to local residents. The role involves face-to-face, telephone, and online support through our hybrid-working model. Training is provided, with the standard training period noted as two years.

Applicants must have the right to work in the UK. The position emphasizes excellent communication, organisational skills, and a customer-focused approach to deliver high-quality

Qualifications

• Experience in a customer focused environment.
• Ability to communicate clearly and professionally.
• Strong organisational and administrative capabilities.

Responsibilities

• Resolve customer queries using appropriate systems.
• Take ownership of interactions to resolve at first point of contact.
• Demonstrate empathy and sensitivity to residents.

Skills

Customer service

Communication skills

Organisational skills

Administrative skills

Job description

Stratford-on-Avon District Council is seeking a Customer Service Advisor to provide information and guidance on Council services to local residents. The role involves face-to-face, telephone, and online support through our hybrid-working model. Training is provided, with the standard training period noted as two years.

Applicants must have the right to work in the UK. The position emphasizes excellent communication, organisational skills, and a customer-focused approach to deliver high-quality