Hybrid Customer Experience Advisor - 12-Month FTC

South Buckinghamshire; Aylesbury; Ibrido; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

Discount gym memberships

Arriva travel discounts

Costco membership

Cafe/restaurant discounts

Descrizione del lavoro

Buckinghamshire Council is seeking Customer Service Advisors to join the hybrid Customer Service Centre in Aylesbury. You will handle calls, forms and web chats, delivering calm, accurate information to residents while inputting data across several systems.

The role offers training, a Level 2 Apprenticeship in Customer Service, and a supportive team in a flexible working environment. The role supports residents with services from registrations to council tax and social care, with on-going

Competenze

• Friendly, patient communicator with a passion for helping people.
• Able to input data accurately while speaking with customers.
• Comfortable working across multiple channels (phone, email, live chat).
• Willingness to learn systems and processes and complete a Level 2 Apprenticeship.

Mansioni

• Handle customer enquiries via phone, email and web chat.
• Provide helpful, reassuring responses and accurate information.
• Input data into multiple systems efficiently.
• Support flexible, hybrid working and training opportunities.

Conoscenze

Customer service

Communication

Data entry

Multi-tasking

IT systems

Formazione

Level 2 Apprenticeship in Customer Service

Strumenti

Any-desk

Descrizione del lavoro

Buckinghamshire Council is seeking Customer Service Advisors to join the hybrid Customer Service Centre in Aylesbury. You will handle calls, forms and web chats, delivering calm, accurate information to residents while inputting data across several systems.

The role offers training, a Level 2 Apprenticeship in Customer Service, and a supportive team in a flexible working environment. The role supports residents with services from registrations to council tax and social care, with on-going