Hybrid Resident Services Advisor

Stratford-on-Avon District Council; Stratford-upon-Avon; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Flexi-time scheme

Health cash plan

Eye test vouchers

Gym membership discount

Training & development

Job summary

Stratford-on-Avon District Council is seeking a Customer Service Advisor to provide information and guidance on a wide range of Council services. The role may involve in-office, phone, and online interactions within a hybrid working framework.

Training is expected over a two-year period to build competency and service excellence. Applicants should be able to work with residents, partners, and stakeholders, delivering accurate information in a friendly manner.

Qualifications

• Effective communicator with clear spoken and written communication.
• Good organisational and administrative skills.
• Experience in customer focused roles and advising the public.

Responsibilities

• Resolve queries using appropriate systems.
• Take ownership of each interaction to resolve at first point of contact.
• Demonstrate empathy and sensitivity to Residents.

Skills

Effective communicator

Organisational skills

Administrative skills

Customer service experience

Empathy

Job description

Stratford-on-Avon District Council is seeking a Customer Service Advisor to provide information and guidance on a wide range of Council services. The role may involve in-office, phone, and online interactions within a hybrid working framework.

Training is expected over a two-year period to build competency and service excellence. Applicants should be able to work with residents, partners, and stakeholders, delivering accurate information in a friendly manner.