Resident Services Advisor

Warwickshire County Council; Stratford-upon-Avon; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Health cash plan

Training opportunities

Local government pension

Free Will writing

Parking

Job summary

Stratford-on-Avon District Council is seeking a Customer Service Officer to promote local services and provide information across council services. You may work face to face in the office, on the phone, online or by email. Hybrid working is available, with full training over a two-year period and progression opportunities.

Applicants must have Right to Work in the UK. The role includes a broad benefits package, training support, and access to pension schemes and parking provisions.

Qualifications

• Effective communicator with strong organisational and administrative skills.
• Experience in a customer-focused team environment, providing advice and guidance.

Responsibilities

• Promote local services and provide information and advice to residents across council services.
• Handle queries across face-to-face, telephone, online or email channels and resolve at first contact.

Skills

Effective communicator

Organisational skills

Administrative skills

Customer-focused teamwork

Job description

Stratford-on-Avon District Council is seeking a Customer Service Officer to promote local services and provide information across council services. You may work face to face in the office, on the phone, online or by email. Hybrid working is available, with full training over a two-year period and progression opportunities.

Applicants must have Right to Work in the UK. The role includes a broad benefits package, training support, and access to pension schemes and parking provisions.