Hybrid Local Government Customer Advisor

Stratford-on-Avon District Council; Stratford-upon-Avon; Ibrido; GBP 22.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Cash Plan Scheme for medical/d

Eye test voucher

Gym membership discount

Training and Development opportunities

Professional subscription fee payment

Local Government Pension Scheme

Free Will writing services

Employee Assistance Programme

Cycle to Work salary sacrifice

Free town centre parking

Descrizione del lavoro

Stratford-on-Avon District Council in Warwickshire is seeking a proactive Customer Service Advisor to help residents access council services. The role involves handling queries via face-to-face, phone, email or online channels, delivering accurate information, and guiding customers with empathy.

The post is hybrid, with training over two years and opportunities for professional development. Applicants must have the Right to Work in the UK; visa sponsorship is not provided.

Competenze

• Experience of working in a customer focused team environment.
• Effective communicator with good organisational and administrative skills.
• Right to Work in the UK; visa sponsorship not available for this position.

Mansioni

• Resolve queries using appropriate systems.
• Take responsibility and ownership of every interaction with Residents with a view to resolve the query at first point of contact.
• Be able to be empathetic and show sensitivity to all our Residents.

Conoscenze

Customer service

Communication skills

Organisational skills

Team working

Descrizione del lavoro

Stratford-on-Avon District Council in Warwickshire is seeking a proactive Customer Service Advisor to help residents access council services. The role involves handling queries via face-to-face, phone, email or online channels, delivering accurate information, and guiding customers with empathy.

The post is hybrid, with training over two years and opportunities for professional development. Applicants must have the Right to Work in the UK; visa sponsorship is not provided.