Hybrid Customer Service Advisor — Grow with the Council

Buckinghamshire Council; Aylesbury; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discounts on cafés/restaurants/shops

Auto-enrolment in pension scheme

Discounted gym memberships

Travel discounts with Arriva

Costco membership

Job summary

Buckinghamshire Council in the United Kingdom is seeking enthusiastic Customer Service Advisors to join our team. You will handle customer inquiries via phone, email, and web chat, delivering helpful and reassuring responses to residents and businesses.

The role offers a fixed-term 12-month contract with hybrid working (2 days in the office, 3 days from home) and opportunities for professional development, including a Level 2 Apprenticeship in Customer Service.

Qualifications

• Excellent verbal and written communication.
• Able to input data accurately and use multiple systems.
• Able to multitask and work at pace.
• Willing to undertake Level 2 Apprenticeship in Customer Service.

Responsibilities

• Handle customer inquiries via phone, email, and live web chat.
• Provide helpful and reassuring responses to residents and businesses.
• Support service improvements through accurate data handling and collaboration.

Skills

Communication

Problem solving

Data entry

Computer literacy

Multi-tasking

Education

Level 2 Apprenticeship in Customer Service

Tools

Any-Desk

Job description

Buckinghamshire Council in the United Kingdom is seeking enthusiastic Customer Service Advisors to join our team. You will handle customer inquiries via phone, email, and web chat, delivering helpful and reassuring responses to residents and businesses.

The role offers a fixed-term 12-month contract with hybrid working (2 days in the office, 3 days from home) and opportunities for professional development, including a Level 2 Apprenticeship in Customer Service.