Public Sector User Researcher — Shape Transformation

VARGO Group; United Kingdom; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Opportunity to shape public services

Professional development opportunities

Collaborative culture

Job summary

A public sector consultancy is seeking an experienced User Researcher to lead high-quality research in user-centred service design. The role emphasizes working within multidisciplinary teams to deliver insights that drive service improvements. Candidates should possess strong abilities in user research methodologies and experience in GDS-aligned environments. This position offers opportunities for professional growth and the chance to impact public services positively.

Qualifications

• Experienced in conducting user research within complex public sector or digital environments.
• Strong understanding of user-centred design principles.
• Ability to communicate findings clearly to senior stakeholders.

Responsibilities

• Plan, design, and conduct qualitative and quantitative research activities.
• Lead user research across Discovery, Alpha, Beta, and Live stages.
• Work closely with multidisciplinary teams and stakeholders.

Skills

User research methods

GDS Service Standard

Agile methodologies

Stakeholder communication

Inclusive research design

Job description

A public sector consultancy is seeking an experienced User Researcher to lead high-quality research in user-centred service design. The role emphasizes working within multidisciplinary teams to deliver insights that drive service improvements. Candidates should possess strong abilities in user research methodologies and experience in GDS-aligned environments. This position offers opportunities for professional growth and the chance to impact public services positively.