Senior User Researcher for Government Services (Hybrid)

UK Home Office; Croydon; Hybrid; GBP 46,062 - 50,182; Full time

Benefits offered by this job

Civil service pension with employer contribution

In-year reward scheme

Flexible working options

25 days annual leave

Paid parental leave

Paid leave for fostering processes

Support for carers

Job summary

A government agency in the UK is looking for a User Researcher to plan, design, and execute research activities aimed at enhancing the design of government services. The ideal candidate will utilize various user research methods and communicate insights to influence service design effectively. This mid-senior level role offers a full-time position with a competitive salary and extensive benefits, including a civil service pension and flexible working options.

Qualifications

• Proficient in user research methods across different life-cycle phases.
• Ability to articulate the benefits of a user-centred approach to stakeholders.
• Apply ethical research standards ensuring participant wellbeing.
• Conduct research with diverse user groups for inclusive services.
• Analyze research data and communicate findings clearly.
• Facilitate group work and seek feedback to improve outcomes.

Responsibilities

• Plan and execute research activities for government service design.
• Develop research plans, utilizing methods like usability testing and interviews.
• Deliver insights from research to influence design decisions.

Skills

User research methods

Communication skills

Research ethics

Accessibility and inclusion

Data analysis and synthesis

Collaboration

Job description

A government agency in the UK is looking for a User Researcher to plan, design, and execute research activities aimed at enhancing the design of government services. The ideal candidate will utilize various user research methods and communicate insights to influence service design effectively. This mid-senior level role offers a full-time position with a competitive salary and extensive benefits, including a civil service pension and flexible working options.