Senior User Researcher — Shape Public Services with Evidence

Create/Change; United Kingdom; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Create/change is a forward-thinking organisation focused on human-centered design and evidence-based methods. We hire Senior User Researchers to advocate for users across policy and digital service projects, shaping decisions with insights.

In an agile setting, you will design and conduct user research, collaborate with stakeholders, and produce actionable recommendations while champions inclusive practices and accessibility across UK-focused initiatives.

Qualifications

• Establishing and championing ResearchOps standards, including privacy and consent documentation.
• Experience planning and conducting user research using qualitative and quantitative methods.
• Ability to select appropriate research methods based on research objectives.
• Planning and commissioning research recruitment independently, including developing strategies to reach seldom-heard groups.
• Advocating for user research with stakeholders and aligning research plans and findings to organisational priorities.
• Experience synthesising evidence from multiple sources into clear, actionable recommendations.
• Experience working in an agile environment and in multidisciplinary teams.
• Strong experience conducting research with diverse users, including on complex or sensitive topics.
• Ability to tailor communication styles to different audiences and communicate complex ideas to non-technical audiences.
• A commitment to user-centred design, evidence-based decision making, inclusivity and accessibility.
• Ability to work within the UK unrestricted

Responsibilities

• Designing and conducting user research and influencing strategy.
• Working closely with stakeholders and multi-disciplinary team members to shape research outcomes.
• Creating research plans using both qualitative and quantitative methods in-line with organisational objectives.
• Iterating research hypotheses and managing related documentation.
• Working empathetically with users to understand their needs.

Skills

ResearchOps

Interviews

Workshops

Surveys

Quantitative methods

Qualitative methods

Stakeholder management

Agile

Multidisciplinary teams

Diversity & inclusion

Communication

Job description

Create/change is a forward-thinking organisation focused on human-centered design and evidence-based methods. We hire Senior User Researchers to advocate for users across policy and digital service projects, shaping decisions with insights.

In an agile setting, you will design and conduct user research, collaborate with stakeholders, and produce actionable recommendations while champions inclusive practices and accessibility across UK-focused initiatives.