User Researcher - Shape Safer Government Digital Services

Government Recruitment Service; Greater London; Vor Ort; GBP 38.000 - 44.000; Vollzeit

Zusammenfassung

Government Recruitment Service in London is seeking a User Researcher to lead user research activities within the OPSS DDaT team. You will plan and conduct studies to identify user needs and communicate findings to multidisciplinary teams to improve digital services for consumers and businesses.

You will work with diverse user groups, apply user-centred practices, and contribute to an inclusive and accessible government product portfolio.

Qualifikationen

• Experience planning and carrying out user research within digital/service teams.
• Ability to communicate research insights to diverse stakeholders.
• Commitment to inclusive, accessible government services.

Aufgaben

• Align user research activities to understand changing user behaviour.
• Apply analysis techniques and synthesize findings.
• Ensure services are usable and accessible for everyone.
• Lead and mentor a Junior User Researcher.
• Collaborate in a multidisciplinary team across the service lifecycle.

Kenntnisse

User research

Research planning

Qualitative analysis

Jobbeschreibung

Government Recruitment Service in London is seeking a User Researcher to lead user research activities within the OPSS DDaT team. You will plan and conduct studies to identify user needs and communicate findings to multidisciplinary teams to improve digital services for consumers and businesses.

You will work with diverse user groups, apply user-centred practices, and contribute to an inclusive and accessible government product portfolio.