Senior User Researcher

Experis UK; United Kingdom; Presencial; GBP 55.000 - 75.000; Jornada completa

Descripción de la vacante

Experis UK is seeking an experienced Senior User Researcher to shape and improve user-centred public services within a multidisciplinary delivery team. You will plan, conduct, and communicate research that informs service design, product decisions, and policy outcomes.

You will work with Product Managers, Designers, Developers and stakeholders, champion inclusive design, embed research into Agile sprints, and build evidence-based recommendations for the Public sector and GDS.

Formación

• Experience planning and conducting user research within agile environments.
• Strong ability to run interviews, usability testing, workshops and other qualitative methods.
• Knowledge of inclusive and accessible research practices.
• Excellent stakeholder management and communication skills.

Responsabilidades

• Plan and deliver end-to-end user research across the product lifecycle.
• Conduct user interviews, usability testing, workshops and other qualitative techniques.
• Analyse findings and synthesise insights into actionable recommendations.
• Collaborate with Product Managers, Designers, Developers and BAs within multidisciplinary teams.
• Champion user-centred design and advocate for user needs in delivery.
• Support Agile teams by embedding research into sprint planning and decision-making.
• Communicate findings through presentations, personas, journey maps and artefacts.
• Build stakeholder relationships and use evidence to influence decisions.
• Demonstrate experience in the Public sector and with GDS.
• Plan and conduct user research independently.
• Apply qualitative methods to inform service design and policy outcomes.

Conocimientos

User research

Stakeholder mgmt

Agile research

Public sector

GDS knowledge

Qualitative analysis

Communications

Discovery research

Descripción del empleo

We're seeking an experienced Senior User Researcher to join a multidisciplinary digital delivery team, helping to shape and improve user-centred public services.

The successful candidate will have demonstrable experience operating within the Government Digital and Data Profession Capability Framework and a strong track record of delivering user research within Agile environments. You'll be responsible for planning, conducting, and communicating research that informs service design, product decisions, and policy outcomes.

Key Responsibilities

• Plan and deliver end-to-end user research activities across the product lifecycle.
• Conduct user interviews, usability testing, workshops, and other qualitative research techniques.
• Analyse research findings and synthesise insights into actionable recommendations.
• Work closely with Product Managers, Designers, Developers, Business Analysts, and stakeholders within multidisciplinary teams.
• Champion user-centred design principles and advocate for user needs throughout delivery.
• Support Agile teams by embedding research into sprint planning and decision-making.
• Communicate findings clearly through presentations, reports, personas, journey maps, and other research artefacts.
• Build strong stakeholder relationships and use evidence to influence decisions.
• Demonstrable experience working within the Public sector and GDS.
• Strong experience delivering user research within Agile, multidisciplinary teams.
• Experience planning and conducting user research independently.
• Strong qualitative research skills, including interviews, usability testing, and discovery research.
• Experience analysing and synthesising research data into meaningful insights.
• Knowledge of inclusive and accessible research practices.
• Excellent stakeholder management and communication skills.
• Ability to advocate for user-centred design and evidence-based decision making.
• Agile Research Practices
• Analysis and Synthesis
• Inclusive Research
• Research Management and Assurance
• Stakeholder Engagement
• User Research Methods
• User-Centred Design and Advocacy

What We're Looking For

You'll be a confident and collaborative researcher who is passionate about understanding user behaviour and improving digital services. You'll have the ability to work independently, influence stakeholders through evidence, and ensure user needs remain at the heart of design and delivery decisions.

If you're an experienced User Researcher with a strong public sector background and expertise in Government Digital Service ways of working, we'd love to hear from you.