Public Sector Admin Officer — Hearing Support

Brook Street; Gildersome; On-site; GBP 18,000 - 19,000; Full time

Job summary

Brook Street is seeking an Admin Officer in Leeds to support hearing processes and provide front‑facing administrative assistance. The role involves coordinating administrative tasks, handling multichannel inquiries, and ensuring guidance is clear and accurate for users.

Responsibilities include maintaining case files, following procedures to meet service standards, and supporting health and safety operations under team guidance. DBS checks are part of onboarding.

Qualifications

• Calm, empathetic approach when assisting people with needs.
• Confident across multiple contact methods providing clear, consistent information.
• Strong attention to detail for accurate updates and secure information handling.
• Ability to follow processes and meet targets in a fast-moving environment.

Responsibilities

• Perform administrative tasks to prepare for, facilitate and conclude hearing activity.
• Provide front-facing support via face-to-face, phone, and written correspondence.
• Use service scripts and knowledge articles to guide users to appropriate help.
• Follow complaints policies and update systems accordingly.
• Process work using standard operating procedures to meet targets.
• Manage case files with data accuracy and secure handling.
• Coordinate jury service tasks including selection, deferral and attendance.
• Assist with scheduling to optimize judicial time and manage urgent matters.
• Support enforcement procedures and produce basic reports.
• Support health and safety operations and governance under supervision.

Skills

Empathy

Clear communication

Attention to detail

Multichannel support

Job description

Brook Street is seeking an Admin Officer in Leeds to support hearing processes and provide front‑facing administrative assistance. The role involves coordinating administrative tasks, handling multichannel inquiries, and ensuring guidance is clear and accurate for users.

Responsibilities include maintaining case files, following procedures to meet service standards, and supporting health and safety operations under team guidance. DBS checks are part of onboarding.