Hearing & Administrative Support Specialist

Brook Street; Greater London; Presencial; GBP 22.000 - 26.000; Jornada completa

Descripción de la vacante

Brook Street in London seeks a Customer Service professional for Hearing & Administrative Support (AO) to join a busy, public-facing team. The role is a full-time, officer-based temporary assignment working Monday to Friday, 9am to 5pm, supporting hearings and administrative tasks in a justice-focused environment.

You will engage with users across multiple channels, follow service scripts, and ensure accurate data handling and compliance while providing empathetic, clear guidance.

Formación

• Experience handling complex needs with empathy and patience.
• Ability to communicate clearly across multiple channels (in person, phone, written).
• Data handling and information security/compliance awareness.
• Ability to follow scripted processes while adapting to user needs.

Responsabilidades

• Prepare for hearings and facilitate activities.
• Provide face-to-face, telephone, and written support to users and stakeholders.
• Direct people to the right services using scripts and guidance articles.
• Follow complaints policies, respond promptly to reduce escalation, and keep systems updated.
• Support operational activity by processing work per SOPs and meeting service standards.
• Handle case files with accurate data entry and secure information management.
• Assist with jury service tasks including selection, deferral, reassignment and attendance tracking.
• Help with listing and scheduling, including urgent matters and policy adherence.
• Support health and safety activities including PPEs, facility checks, issue logging and governance.

Conocimientos

Calm demeanour

Clear communication

Attention to detail

Process adherence

Descripción del empleo

Brook Street in London seeks a Customer Service professional for Hearing & Administrative Support (AO) to join a busy, public-facing team. The role is a full-time, officer-based temporary assignment working Monday to Friday, 9am to 5pm, supporting hearings and administrative tasks in a justice-focused environment.

You will engage with users across multiple channels, follow service scripts, and ensure accurate data handling and compliance while providing empathetic, clear guidance.