Hearing & Admin Support: Public Service Impact

Brook Street; Sandgate; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Veteran interview guarantee

Job summary

Brook Street is recruiting for a Customer Service role within the hearing and administrative support team. Based in London, this full-time temporary assignment runs Monday to Friday, 9am to 5pm, delivering clear information and empathetic help to users in a public-facing environment.

You will handle hearings, engage with users face-to-face and by phone, follow scripts, support listing and safety processes, and manage case files with accurate data entry under SPoS guidance.

Qualifications

• Experience handling complex needs in customer service.
• Strong administration and data handling.
• Ability to use scripts and knowledge articles.

Responsibilities

• Facilitate hearing activities prep and completion.
• Provide frontline support via face-to-face, phone, and written communications.
• Use service scripts to guide users to services.
• Adhere to complaints policies and manage escalation.
• Process work using SOPs and meet service standards.
• Manage case files with accurate data entry and secure handling.
• Assist with jury service tasks including selection and attendance.
• Support listing and scheduling and urgent matters.
• Support health and safety activities including safety governance.

Skills

Calm approach

Clear communication

Attention to detail

Process adherence

Job description

Brook Street is recruiting for a Customer Service role within the hearing and administrative support team. Based in London, this full-time temporary assignment runs Monday to Friday, 9am to 5pm, delivering clear information and empathetic help to users in a public-facing environment.

You will handle hearings, engage with users face-to-face and by phone, follow scripts, support listing and safety processes, and manage case files with accurate data entry under SPoS guidance.