Court Administrative Officer – Hearing & Support

Brook Street; Middlesbrough; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street invites applications for an Admin Officer at Teesside Combined Court in Middlesbrough. The role focuses on delivering customer-focused administrative support, processing hearings, and maintaining accurate data to ensure information reaches the right people securely.

Primary duties include diary coordination, listing support, and handling juries with careful data management. A Basic DBS will be required on onboarding.

Qualifications

• Strong administrative accuracy and confidence handling sensitive information.
• Clear communication and a service-first approach.
• Ability to follow procedures and service standards while meeting targets.
• Professional judgement and a calm mindset, escalating to SPoS when needed.
• Ability to coordinate tasks to keep court activity moving, with tracking and deadlines.

Responsibilities

• Manage day-to-day vacancy and hearing administration, ensuring details are correct and up to date.
• Prepare for, facilitate, and result hearings.
• Support users and stakeholders via face-to-face, telephone, and written correspondence.
• Signpost to the right support using HMCTS scripts and knowledge articles.
• Follow complaints policies and update OPTIC as required.
• Handle case files with data entry and secure information management.
• Manage jury service tasks: selection, deferral, reassignment, attendance, expenses, fees.
• Assist with listing and scheduling, including urgent matters and listing policies.
• Support enforcement procedures and basic reporting.

Skills

Administrative accuracy

Handling sensitive data

Clear communication

Service-focused

Procedural compliance

Calm under pressure

Job description

Brook Street invites applications for an Admin Officer at Teesside Combined Court in Middlesbrough. The role focuses on delivering customer-focused administrative support, processing hearings, and maintaining accurate data to ensure information reaches the right people securely.

Primary duties include diary coordination, listing support, and handling juries with careful data management. A Basic DBS will be required on onboarding.