Admin Officer

Ministry of Justice; Leicester; Presencial; GBP 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Guaranteed interview for veterans or,?

Defence Employer Recognition Scheme—G|

PSR Sourcer guaranteed interview

Descripción de la vacante

Brook Street in Leicester is seeking an Administrative Officer to support hearings and court administration processes. You will combine administration, customer care and procedural confidence to help hearings run smoothly and support users, stakeholders and the wider team with clear communication, accurate records and timely action.

You will manage data entry, scheduling and correspondence, while following policies and maintaining service standards.

Formación

• Administrative experience including general admin support, data entry, record keeping, filing.
• Confident communication with professionals and service users remotely.
• Strong IT skills with Office suite and ability to learn new software quickly.
• Customer-focused approach with guidance and support even when needs are complex.
• Careful, compliance-minded style working to policies and accuracy standards.

Responsabilidades

• Provide administrative support for hearings and court processes.
• Signpost users to the right support using service scripts.
• Support users via face-to-face contact, incoming/outgoing calls, and correspondence.
• Follow complaints procedures and update OPTIC as required.
• Identify and report risks relating to HMCTS buildings to the SPoS and take action.
• Process operational work using SOPs to meet targets.
• Handle case files with accurate data entry and data retention.
• Support jury service tasks including selection, deferral, tracking, and expenses.
• Assist listing and scheduling for efficient judicial time.
• Support enforcement procedures including financial assessments and reporting.
• Contribute to health and safety operations including PPEs and checks.

Conocimientos

Administrative experience

Data entry

Record keeping

Filing

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication skills

Customer service oriented

Policy compliance

Herramientas

Word

Excel

Outlook

Email systems

Descripción del empleo

AO - Administrative Officer (Hearing & Court Administration Support)

Location: Leicester. Join a service that matters. In this AO role you'll combine strong administration, customer care, and procedural confidence to help hearings and court processes run smoothly-supporting users, stakeholders, and the wider team through clear communication, accurate records, and timely action.

Pay: £12.86 per hour, increasing to £13.25 per hour after 12 weeks

What you'll be doing:

• Provide administrative support for hearings, including accurate preparation, facilitation, and conclusion of processes
• Use HMCTS service scripts and knowledge articles to signpost the right support and deliver clear, specific information
• Support users and stakeholders through face-to-face contact, incoming/outgoing telephone conversations, and correspondence in a range of formats (including those with complex needs)
• Follow complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
• Identify and report risks relating to HMCTS buildings to the Senior Person on Site (SPoS) as needed, taking immediate action where required
• Process operational work using standard operating procedures to meet performance targets and maintain service standards
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Support jury service tasks including selection, deferral, reassignment, attendance tracking, and processing related expenses/court fees
• Assist with listing and scheduling, ensuring efficient use of judicial time and responsiveness to urgent matters
• Support enforcement procedures, including financial assessments, fine collection support, and basic statistical/financial reporting
• Contribute to health and safety operations including PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance

What you'll bring:

• Administrative experience, including general admin support, data entry, record keeping, filing, organising information, and handling correspondence
• Confident communication with professionals and service users-able to speak clearly and appropriately remotely
• Strong IT skills: confident with computers and Microsoft Office (Word, Excel, Outlook), email, and other systems, with the ability to learn new software quickly
• Customer-focused approach, capable of providing consistent guidance and support even when needs are complex
• A careful, compliance-minded style-comfortable working to policies, procedures, and accuracy standards

Additional information:

• You'll play an important role in identifying operational and building risks and escalating appropriately to support site safety.

If you're ready to bring your administration and customer service skills to a mission-focused environment, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.