Court Hearing Admin Officer

Brook Street; Leicester; Sur place; GBP 18 000 - 19 000; Plein temps

Avantages offerts par ce poste

Guaranteed interview for veterans or,?

Defence Employer Recognition Scheme—G|

PSR Sourcer guaranteed interview

Résumé du poste

Brook Street in Leicester is seeking an Administrative Officer to support hearings and court administration processes. You will combine administration, customer care and procedural confidence to help hearings run smoothly and support users, stakeholders and the wider team with clear communication, accurate records and timely action.

You will manage data entry, scheduling and correspondence, while following policies and maintaining service standards.

Qualifications

• Administrative experience including general admin support, data entry, record keeping, filing.
• Confident communication with professionals and service users remotely.
• Strong IT skills with Office suite and ability to learn new software quickly.
• Customer-focused approach with guidance and support even when needs are complex.
• Careful, compliance-minded style working to policies and accuracy standards.

Responsabilités

• Provide administrative support for hearings and court processes.
• Signpost users to the right support using service scripts.
• Support users via face-to-face contact, incoming/outgoing calls, and correspondence.
• Follow complaints procedures and update OPTIC as required.
• Identify and report risks relating to HMCTS buildings to the SPoS and take action.
• Process operational work using SOPs to meet targets.
• Handle case files with accurate data entry and data retention.
• Support jury service tasks including selection, deferral, tracking, and expenses.
• Assist listing and scheduling for efficient judicial time.
• Support enforcement procedures including financial assessments and reporting.
• Contribute to health and safety operations including PPEs and checks.

Connaissances

Administrative experience

Data entry

Record keeping

Filing

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication skills

Customer service oriented

Policy compliance

Outils

Word

Excel

Outlook

Email systems

Description du poste

Brook Street in Leicester is seeking an Administrative Officer to support hearings and court administration processes. You will combine administration, customer care and procedural confidence to help hearings run smoothly and support users, stakeholders and the wider team with clear communication, accurate records and timely action.

You will manage data entry, scheduling and correspondence, while following policies and maintaining service standards.