Public-Sector Admin: Customer Support (3-Month Temp)

Adecco; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a motivated Customer Support Administrator to join a dynamic public-sector team in Norwich. Ideal candidates will have GCSE English and experience in customer service. Responsibilities include processing paperwork, managing documentation, and supporting customer contact functions using IT systems confidently. This role demands accuracy under pressure and a willingness to learn. The position is temporary for approximately 3 months, offering full-time hours, and involves collaborating closely with colleagues to ensure outstanding service quality.

Qualifications

• Positive attitude and willingness to develop new skills.
• Ability to work under pressure while maintaining accuracy.

Responsibilities

• Process paperwork, scan and index documents.
• Carry out essential administrative tasks for timely responses.
• Handle physical-to-digital workflows by organising records.
• Support filing systems and help with office supplies procurement.
• Collaborate with team members to maintain service excellence.

Skills

Customer service experience

Strong communication skills

Basic numerical skills

Confidence using multiple computer systems

Education

GCSE English (Grade C/4 or above)

Tools

Microsoft Office

Job description

A recruitment agency is seeking a motivated Customer Support Administrator to join a dynamic public-sector team in Norwich. Ideal candidates will have GCSE English and experience in customer service. Responsibilities include processing paperwork, managing documentation, and supporting customer contact functions using IT systems confidently. This role demands accuracy under pressure and a willingness to learn. The position is temporary for approximately 3 months, offering full-time hours, and involves collaborating closely with colleagues to ensure outstanding service quality.