Public Safety IT Service Engineer

Arm; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology firm based in London is seeking a Customer Service Engineer to deliver exceptional technical support to emergency services customers across the UK. The successful candidate will have a strong knowledge of public safety technologies and experience in providing second line support in a cloud-based environment. You will work closely with global engineering teams to drive incident resolution and service improvements. This role offers a dynamic and collaborative working environment.

Qualifications

• Proven ability to provide second line technical support in a public safety environment.
• Experience with incident management and problem resolution in an enterprise setting.
• Familiarity with cloud services, specifically Microsoft Azure.

Responsibilities

• Provide exceptional second line technical support.
• Analyse and diagnose errors and faults.
• Collaborate with engineering teams to manage services.

Skills

Knowledge of public safety technologies

First and/or second line support

Incident management and problem resolution

Microsoft operating platforms

Microsoft SQL Server

WAN/LAN hardware knowledge

Knowledge of ITIL processes

Telecommunications systems experience

Tools

Microsoft Azure

Cisco

Dell

Job description

A leading technology firm based in London is seeking a Customer Service Engineer to deliver exceptional technical support to emergency services customers across the UK. The successful candidate will have a strong knowledge of public safety technologies and experience in providing second line support in a cloud-based environment. You will work closely with global engineering teams to drive incident resolution and service improvements. This role offers a dynamic and collaborative working environment.