Public Admin Officer — Fast-Paced & People-Focused

Brook Street; Northampton; On-site; GBP 5,400 - 6,000; Full time

Job summary

You will manage routine correspondence, update in-house systems, and arrange appointments while maintaining accuracy and timely responses. The role runs Monday–Friday 08:30–17:00 with a pay rate of £13.25 per hour and a commitment to diversity and veterans support.

Qualifications

• Fields calls from the public seeking assistance with their claim.
• Maintains contact with court staff at processing sites nationwide.
• Resolves queries across multiple channels with a customer focus.
• Meets performance indicators for accuracy and timeliness.
• Arranges appointment dates with customers.
• Performs phone and general admin duties per procedures.

Responsibilities

• Update in-house systems and issue letters, applications and orders.
• Prepare routine correspondence and act as an admin liaison.

Skills

Customer-focused communication

Adaptability

Computer literacy

Tools

Microsoft Office

Job description

You will manage routine correspondence, update in-house systems, and arrange appointments while maintaining accuracy and timely responses. The role runs Monday–Friday 08:30–17:00 with a pay rate of £13.25 per hour and a commitment to diversity and veterans support.