Customer Service Agent – Civil Claims (Office, 37h)

Brook Street; Northampton; Vor Ort; GBP 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Guaranteed interview

Disability Confident Leader

Zusammenfassung

Brook Street is recruiting a Call Centre Agent (AO) to join our busy Northampton team. You will handle inbound public calls regarding Civil Money Claims, deliver prompt, polite support, and document call notes accurately in our systems.

We are seeking friendly, confident communicators who can work in a fast-paced environment, show empathy, and follow procedures. The role is office-based in NN1 2LH, 37 hours per week, with a daytime schedule.

Qualifikationen

• Excellent customer service mindset with a focus on accuracy.
• Clear written communication and ability to draft notes with proper spelling and grammar.
• Ability to multi-task and move between calls in a busy environment.
• Willingness to learn procedures, follow policies and adapt to change.

Aufgaben

• Handle inbound calls from the public about Civil Money Claims, providing prompt, polite and accurate support.
• Listen carefully to callers and respond with empathy and understanding.
• Draft clear, accurate call notes after each conversation on appropriate operating systems.
• Answer a broad range of telephone enquiries and escalate queries you cannot resolve from the file.
• Check and verify information to ensure documents meet quality standards.
• Collaborate with the team to implement SOPs and support small projects.
• Participate in training and team briefs to keep knowledge current.
• Use plain language in written responses to other teams where needed.
• Support continuous improvement to enhance the customer experience.

Kenntnisse

Customer service

Empathy

Written communication

Multi-tasking

Computer literacy

Policy adherence

Jobbeschreibung

Brook Street is recruiting a Call Centre Agent (AO) to join our busy Northampton team. You will handle inbound public calls regarding Civil Money Claims, deliver prompt, polite support, and document call notes accurately in our systems.

We are seeking friendly, confident communicators who can work in a fast-paced environment, show empathy, and follow procedures. The role is office-based in NN1 2LH, 37 hours per week, with a daytime schedule.