Court Admin Officer - Impactful Frontline Support

Brook Street; Nottingham; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is seeking an Admin Officer for a Court Centre in Nottingham. The role supports court operations to ensure access to justice, with a 9am-5pm schedule and a pay rate of £12.86 per hour. Assignment runs until 31/03/2027, offering frontline administrative and customer service duties.

You will handle hearing preparation, data entry, listing support, and health and safety tasks under supervision, ensuring compliance and high service standards.

Qualifications

• Strong administrative capability with an eye for accuracy and detail.
• Confidence dealing with people and providing clear, consistent information.
• Professional communication skills across face-to-face, telephone, and written channels.
• Calm, compliant approach to handling sensitive information and procedural tasks.
• Proactive mindset - able to spot risks relating to buildings and safety procedures.

Responsibilities

• Undertake administrative checks and vacancy management to ensure details are accurate.
• Provide customer-focused support to users and stakeholders via face-to-face interaction, telephone, and written correspondence.
• Use HMCTS service scripts and knowledge articles to signpost users to the right services.
• Handle administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Follow complaints policies and procedures—respond promptly to prevent escalation and keep records updated as required.
• Process case files, ensure accurate data entry and secure information management.
• Support jury service tasks such as selection, deferral, reassignment, and attendance tracking, including expenses and court fees.
• Assist with listing and scheduling, supporting responsiveness to urgent matters and adherence to listing policies.
• Support enforcement procedures, including financial assessments, fine collection support, and producing basic reports.
• Contribute to health and safety operations under team leader guidance.

Skills

Administrative skills

Attention to detail

Professional communication

Customer service

Job description

Brook Street is seeking an Admin Officer for a Court Centre in Nottingham. The role supports court operations to ensure access to justice, with a 9am-5pm schedule and a pay rate of £12.86 per hour. Assignment runs until 31/03/2027, offering frontline administrative and customer service duties.

You will handle hearing preparation, data entry, listing support, and health and safety tasks under supervision, ensuring compliance and high service standards.